IT Infrastructure Support Engineer

About the Role

We are looking for a hands-on IT Support Engineer to take ownership of day-to-day IT operations and provide technical support across the organization. The role involves end-user support, Microsoft 365 administration, device management, networking, security, and backup operations.

Role & responsibilities:

• Troubleshoot and resolve complex technical issues related to desktop engineering and IT infrastructure.
• Provide technical support for end-user computing infrastructure, including Active Directory, DNS, DHCP, VPN, Firewall, Endpoint Security, Intune, and offboarding processes.
• Manage Microsoft 365, Intune, Entra ID (Azure AD), Teams, SharePoint, OneDrive, and Outlook.
• Support Conditional Access, VPN, firewall, LAN/Wi-Fi, DNS, and DHCP.
• Manage and monitor server/file backups and perform data restoration when required.
• Maintain IT assets, documentation, and support records.
• Resolve IT issues within defined SLAs.
• Follow IT security policies and best practices.

Required Skills

• 3-4 years of experience in IT Support / System Administration.
• Strong Windows, hardware, and software troubleshooting skills.
• Hands-on experience with Microsoft 365, Intune, Entra ID/Azure AD & Autopilot.
• Good knowledge of Networking, VPN, Firewall & Endpoint Security.
• Experience with Backup & Restore processes.
• Strong communication and problem-solving skills.
• Ability to work independently and take ownership of IT operations.

Perks & Benefits

• Competitive Salary
• Performance-Based Incentives / Bonus
• Flexible hours
• Professional Growth & Learning Opportunities
• Supportive & Collaborative Work Environment
• Opportunity to work with Microsoft 365 & modern IT infrastructure

Desired Candidate Profile

• 3-4 years of experience in IT Infrastructure Support role with expertise in Windows Troubleshooting.
• Bachelor's degree (B.Sc) or Diploma in relevant field such as IT & Data Analytics.
• Strong understanding of Microsoft technologies like Active Directory, DNS/DHCP/VPN/Firewall/Endpoint Security/Intune.