IT Infrastructure Support Engineer

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Main Responsibilities

• Resolve problems in response to customer- or system-reported incidents via trouble tickets.
• Identify and break down problems using structured problem resolution approaches.
• Evaluate, diagnose, research, analyze and provide solutions to problems encountered.
• Make changes to existing setups based on customer description.
• Escalate difficult, complex tasks to the next level.
• Collaborate with other teams on projects for new technology initiatives and deployments; provide management with feedback about areas of technical concern for users and frequently encountered problems.
• Attend trainings in accordance to professional development plan.
• Follow standard processes and procedures.
• Respect agreed service levels and KPI´s.
• Working in shifts is required.
• Other one-time tasks assigned by Manager.

Qualifications

• Bachelor's Degree Holder of any IT-related course or equivalent of at least 2 years work experience
• Strong ability to analyze and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Ability to interact with different countries, cultures, clients (internal and external).
• Good communication and presentation skills.
• Excellent English language skills, both written and verbal
• Experience in using the following tools:
• Ticketing tools (e.g., Request Tracker, Jira, or Service Desk)
• AWS
• Quest IT Solutions - it security search
• ITIL
• Active Directory
• Intune
• Azure
• Exchange online
• Network
• Solarwind
• Grafana
• Cisco
• VManage

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.