IT INFRASTRUCTURE TECHNICIAN

About the role

Operate and maintain corporate server infrastructure across multiple countries, including virtualisation platforms, Windows and Linux systems, and associated services. You will plan and execute operating system, firmware and infrastructure patching, manage infrastructure monitoring and alerting, and administer virtualisation platforms. You will provide operational support for Active Directory and related identity services, investigate and resolve incidents, and develop scripts to automate recurring operational tasks.

Key responsibilities

• Operate and maintain corporate server infrastructure across multiple countries, including virtualisation platforms, Windows and Linux systems, and associated services
• Plan and execute operating system, firmware and infrastructure patching, including testing, rollback planning and compliance tracking
• Manage infrastructure monitoring and alerting to ensure effective coverage, timely response and resolution of identified issues
• Manage backup operations and recoverability, including backup verification, scheduled restore testing and recovery checks
• Administer virtualisation platforms, including host lifecycle, capacity management, VM provisioning, inventory management and platform migrations
• Provide operational support for Active Directory and related identity services, including directory changes, migrations and regional cutovers
• Investigate and resolve incidents and recurring system issues, working with internal teams and vendors where required
• Develop and maintain scripts using PowerShell, Bash or Python to automate recurring operational tasks
• Maintain accurate runbooks, system documentation, operational procedures and troubleshooting guides
• Identify and implement agreed improvements to systems, tooling and operational processes

About you

• Bachelor's degree or higher in Computer Science, Information Technology or a relevant field
• Minimum 2 years of relevant experience operating production server infrastructure in a similar role
• Hands-on experience administering enterprise virtualisation platforms such as Proxmox VE, VMware vSphere and vCenter, or equivalent
• Practical experience with patch management and infrastructure monitoring across a server estate
• Experience administering Windows Server and supporting enterprise Active Directory environments
• Scripting capability in PowerShell, Bash or Python for operational automation
• Strong analytical and troubleshooting skills, with ownership of issues through to resolution
• Good interpersonal and communication skills, with the ability to work effectively with regional IT teams, users and vendors
• Comfortable supporting infrastructure across multiple countries and time zones, including scheduled out-of-hours work and on-call support
• Initiative, enthusiasm and willingness to learn in a fast-paced environment