IT Integration Solution & Planning Associate

About the role

Responsible for designing, planning, and coordinating end-to-end system integrations between client system and the various company's services and core systems, this role ensures that solutions and technical integrations are aligned with business needs and client expectations to deliver smooth and successful implementations.

Key responsibilities

• Analyze client requirements and propose suitable integration solutions using APIs, and platform capabilities.
• Design technical workflows and recommend best practices for secure and efficient integrations.
• Develop and manage integration timelines, deliverables, and milestones for each client project.
• Coordinate across internal IT, Operations, and support teams to ensure seamless execution.
• Act as a technical solution point of contact during client onboarding for integration-related activities.
• Troubleshoot integration issues with internal teams and clients, escalating as needed.
• Facilitate test environments and coordinate UAT prior to go-live.
• Identify potential risks and issues with propose mitigation plans.
• Maintain up-to-date technical integration guides, onboarding documentation, and FAQs.
• Continuously improve integration frameworks, workflows, and delivery processes based on feedback and retrospectives.

About you

• Bachelor's degree in Information Technology, Software Engineering, Computer Science, Business Administration, or related field.
• 3–7 years of experience in requirement analyst, system integration, technical solutioning, and project coordination.
• Proficiency in RESTful APIs, JSON/XML, OAuth2.0, and other integration technologies.
• Understanding of merchant platform, transaction flows and money flows.
• Familiar with API testing tools (Postman, Swagger), app-to-app deeplink testing, and UAT test results validating.
• Excellent project planning, coordination, and multitasking abilities.
• Strong communication skills to translate technical solutions into client-friendly language.
• Problem-solving mindset with attention to detail and commitment to delivery quality.