IT Intern

What It’s Like to Work Here: Our team supports a dynamic portfolio of companies in the Inland Northwest. We foster a collaborative and innovative work environment where employees can engage in impactful projects across various industries. As an IT Intern, you’ll gain hands-on experience, contribute to meaningful work, and develop valuable technical and professional skills.

Duties/Responsibilities:

• Develop and ultimately serve as the first point of contact for users seeking technical assistance via IT ticketing system, Teams messaging, email, text, phone calls, or in-person requests.
• Diagnose, troubleshoot, and configure equipment such as laptops, smart TVs, tablets, printers, and other devices for end users.
• Assist with physical infrastructure upgrades, including the installation of CAT6 cables and other network hardware.
• Prioritize and resolve IT tickets in an effective and timely manner.
• Perform other duties as assigned.

Required Skills:

• Working knowledge of IT systems, including laptops, desktops, printers, and mobile devices.
• Effective communication skills to assist users of varying technical abilities.
• Valid driver’s license, good driving record, and reliable transportation for travel within Coeur d’Alene and Eastern Washington.
• Time management skills and the ability to work under pressure when necessary.

Preferred Skills:

• Familiarity with Windows and Mac operating systems.
• Ability to assist users with Android and iOS devices.

Physical Requirements:

• Ability to stand, sit, and walk between construction and office sites for up to 8 hours per day.
• Ability to work with arms raised above the head for extended periods (e.g., running cables or accessing mounted equipment).
• Ability to work effectively and safely on ladders up to 15 feet high. • Ability to lift and carry up to 50 pounds.

This internship is designed for individuals looking to enhance their skills and knowledge in the technology sector while contributing to exciting projects. Join us for an enriching experience that will prepare you for a successful career in IT.