IT Intern

JOB SUMMARY: This position is responsible for assisting the IT department in maintaining all computer systems for Wilson Logistics.

DUTIES AND RESPONSIBILITIES:

• Help Desk Duties - respond to user requests for service, troubleshoot problems and help develop solutions.
• Computer/Monitor set up.
• Printer set up.
• Diagnose and fix user problems (invalid log in/start up issues).
• Phone/Voice mail set up.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Assist IT department with current projects, perform special projects as determined by the manager.
• Assist IT department with PC performance rebuilds/upgrades/fixes.
• Some after hours and weekend activities are expected.

COMPETENCIES

• Problem Solver – resolve problems in a timely manner, gather and analyzes information skillfully.
• Confidentiality – must have the ability to be trusted with Personal Identifiable Information (PII).
• Organized – must be able to quickly organize the daily schedule and maintain structure throughout the workday.
• Detailed Oriented – must be able to pay attention to details and makes a conscious effort to understand to root causes of situations.
• Judgment— must display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS/QUALIFICATIONS

• Working towards IT/Computer degree or relevant field.
• 6 months related experience preferred.
• Highly organized and able to work independently with little direction.
• Able to effectively prioritize and manage multiple projects simultaneously.
• Able to adapt to changing prioritization and last-minute adjustments.
• Excellent verbal and written communication skills.
• Solid skills in Windows, Microsoft Office and other Windows-based software.
• Experience with ConnectWise Automate (LabTech), O365, iCloud, PowerShell, Batch Files, SSMS, SSRS, or MS SQL a plus.