IT Intern

JOB SUMMARY: This position is responsible for assisting the IT department in maintaining all computer systems for Wilson Logistics.   

DUTIES AND RESPONSIBILITIES:

·      Help Desk Duties - respond to user requests for service, troubleshoot problems and help develop solutions.

·      Computer/Monitor set up.

·      Printer set up.

·      Diagnose and fix user problems (invalid log in/start up issues).

·      Phone/Voice mail set up.

·      Perform minor repairs to equipment and arrange for other servicing needs.

·      Assist IT department with current projects, perform special projects as determined by the manager. 

·      Assist IT department with PC performance rebuilds/upgrades/fixes.

·      Some after hours and weekend activities are expected.

COMPETENCIES

·      Problem Solver – resolve problems in a timely manner, gather and analyzes information skillfully.

·      Confidentiality – must have the ability to be trusted with Personal Identifiable Information (PII).

·      Organized – must be able to quickly organize the daily schedule and maintain structure throughout the workday.

·      Detailed Oriented – must be able to pay attention to details and makes a conscious effort to understand to root causes of situations.

·      Judgment— must display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

REQUIREMENTS/QUALIFICATIONS

·      Working towards IT/Computer degree or relevant field.

·      6 months related experience preferred.

·      Highly organized and able to work independently with little direction.

·      Able to effectively prioritize and manage multiple projects simultaneously.

·      Able to adapt to changing prioritization and last-minute adjustments.

·      Excellent verbal and written communication skills.

·      Solid skills in Windows, Microsoft Office and other Windows-based software.

·      Experience with ConnectWise Automate (LabTech), O365, iCloud, PowerShell, Batch Files, SSMS, SSRS, or MS SQL a plus.