นักศึกษาฝึกงาน แผนกเทคโนโลยีสารสนเทศ (IT Intern)

About the role

To assist and support the IT team in maintaining, installing, and troubleshooting hardware, software, network systems, and IT infrastructure. The role involves providing responsive end-user support across Head Office and retail branches to ensure smooth, efficient, and uninterrupted IT operations for ProPlugin.

Key responsibilities

• Provide first-line IT Helpdesk support to staff across 3 locations: Head Office, Fortune Town Branch, and ProPlugin X. Log, track, and resolve day-to-day user issues regarding hardware, software, and connectivity.
• Assist in setting up, configuring, maintaining, and troubleshooting PC/Laptops, printers, and peripheral devices. Help deploy essential software and support general IT infrastructure upkeep.
• Assist in monitoring basic network connectivity (LAN/Wi-Fi/Routers) and ensure normal operation of CCTV camera systems across all branch sites.
• Support Google Workspace user management (Google Email / Google Drive / Admin settings) and gain hands-on exposure supporting basic workflows in Microsoft Dynamics 365 ERP.
• Maintain IT documentation, update hardware check logs, perform regular IT inventory stock counts, and travel to branch offices for on-site IT support as needed.

About you

• Currently pursuing a Bachelor's degree in Information Technology (IT), Computer Science, Computer Engineering, or related fields.
• Basic knowledge of computer hardware, OS (Windows/Mac), networking basics (TCP/IP, Wi-Fi, Routers), and printer setup/troubleshooting.
• Proficient in Google Workspace (Google Email/Drive). Basic understanding or willingness to learn Microsoft Dynamics 365 is a plus.
• Strong service mind, good interpersonal and communication skills, highly responsible, proactive, and eager to learn new technologies.
• Able to travel between working locations (Head Office, Fortune Town Branch, ProPlugin X) as assigned.

About us

ProPlugin Co., Ltd. is an IT services company with operations across multiple locations including Head Office, Fortune Town Branch, and ProPlugin X.