IT Intern

Key Responsibilities

1.    Retail IT Operations (Stores & POS)

• Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
• Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.
• Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.

2.    Head Office End-User Support

• Support HQ users on desktops, laptops, printers, mobile devices, email and Microsoft 365 applications.
• Help resolve IT ticket backlogs and ensure tickets are updated and closed within agreed response times.
• Assist with meeting room, video conferencing and basic AV setup.

3.    IT Infrastructure Support

• Assist the Infrastructure Executive with routine upkeep of network, Wi-Fi, servers, CCTV and connectivity across HQ, stores and warehouse.
• Support hardware lifecycle activities: asset tagging, inventory records, imaging, deployment, collection and disposal documentation.
• Assist with user account administration, access requests and device onboarding/offboarding under supervision.
• Help perform routine checks on backups, patching status and endpoint protection, and report exceptions promptly.

4.    Digital & Systems Support

• Support digital initiatives assigned by the IT Manager, including requirement gathering, testing, simple automation and user training.
• Assist with Microsoft 365 and SharePoint housekeeping, including site content, permissions review and form or workflow testing.
• Prepare and maintain IT documentation, user guides and knowledge base articles.

5.    Governance & Security

• Follow IT security, data protection and confidentiality policies at all times, and report suspected security incidents immediately.
• Handle company data, user accounts and equipment responsibly and in line with company standards.

6.    Learning & Development

• Gain hands-on exposure to enterprise applications, POS back-end systems and IT service management tools.
• Participate in team meetings, project discussions and cross-functional collaboration.
• Continuously build technical and troubleshooting skills with guidance from the IT team.

Qualifications & Requirements

1.    Education

• Currently pursuing or recently completed a Diploma or Bachelor's Degree in Information Technology, Computer Science or equivalent.

2.    Technical Skills (added advantage):

• Basic understanding of Windows desktops, networking fundamentals and IT hardware.
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Exposure to POS or retail systems, ticketing/ITSM tools, or basic scripting and web development (HTML, CSS, JavaScript, SQL).

3.    Soft Skills

• Strong problem-solving and analytical skills, with attention to detail.
• Good communication skills in English and Malay; able to explain technical matters to non-technical users.
• Service-oriented, adaptable, eager to learn, and able to work both independently and in a team.

4.    Other Requirements

• Willing to travel to stores and warehouse locations as required; own transport is an advantage.
• Willing to provide occasional support outside normal office hours during store openings, system cutovers or critical incidents.
• Minimum internship period of three (3) to six (6) months, full-time.