IT Intern

Your duties will primarily revolve incidents and execute service requests raised by CGI users. A bachelor's degree in computer science or related degree is required.

Your future duties and responsibilities

• Ability to work in a team environment and contribute to his teams' knowledge and experiences.
• Participate in project meetings with the customer as required.
• Communicate with client professionally either through phone or e mail.
• Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.
• Ensure awareness of all the functional aspects of the different applications and components including operational procedures and known issues during transition
• Perform below activities as part of Application Support work as required by the project:
  1. Monitor ticket queues for incidents or requests assigned to the team
  2. Resolve issues involving the following functional areas: CRM, PeopleSoft, Integrations and other third-party solutions.
  3. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of;
     . Incident Management
     . Problem Management
     . Service Requests
     . Change Management
• Liaise with various experts in CGI's other operating units, Microsoft Support and other 3rd party application support in order to resolve functional issues.
• Provide on call and weekend project support, if necessary, as well as work in shifting hours
• Progress reporting Update the project manager/project lead with the daily progress of tasks Escalate to the project manager/ project lead at the earliest, if there is a likelihood of not being able to meet the agreed SLAs or if a significant delay is expected in the schedule or effort overrun.
• Able to adapt and work on existing project processes and third-party applications.
• Contribute to obtaining higher client satisfaction scores