IT Intern

JD – IT & Cloud Support Executive

• Manage and provide technical support for Servers, Desktop PCs, Laptops, Printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot operating systems and required software.
• Troubleshoot hardware, software, network, and system-related issues.
• Provide day-to-day IT support to employees and users.
• Maintain and monitor basic server-related activities and coordinate with the concerned technical team/vendor for complex issues.
• Maintain proper records of servers, system configurations, software, licenses, and related IT information.
• Maintain and regularly update the IT Asset Register.
• Maintain employee-wise records of PCs, laptops, monitors, keyboards, mice, chargers, printers, and other IT assets.
• Record asset allocation, transfer, repair, replacement, and return details.
• Verify physical IT assets periodically and ensure records are accurate.
• Track hardware repairs, warranty, AMC, service requirements, and replacement status.
• Ensure proper documentation of IT assets from purchase → allocation → maintenance → transfer → return.
• Maintain records of all IT accessories issued to employees.
• Coordinate with vendors for hardware repair, replacement, networking, server, software, and cloud-related issues.
• Maintain proper documentation of vendor/service-related activities.

Tally on Cloud Support

• Provide technical support for Tally on Cloud users.
• Assist users with login, access, connectivity, session, and application-related issues.
• Provide basic support for Tally Prime-related technical issues.
• Assist with Tally on Cloud configuration and user access requirements.
• Troubleshoot remote/cloud access issues.
• Monitor and follow up on reported Tally on Cloud issues until resolution.
• Maintain proper records of Tally on Cloud support tickets and issues.
• Escalate complex issues to the Senior Technical Team or concerned vendor.
• Coordinate with users and technical teams to ensure timely issue resolution.

Pay: ₹5,000.00 - ₹8,000.00 per month

Work Location: In person