IT Intern

What you'll be doing

• Provide first-line technical support to end-users via phone, email, and in-person assistance
• Troubleshoot and resolve common hardware and software issues
• Assist with the installation, configuration, and maintenance of IT equipment and systems
• Document technical issues and resolutions in our ticketing system
• Help maintain IT inventory and asset tracking records
• Support the IT team in routine maintenance tasks and system updates
• Escalate complex issues to senior IT staff when necessary
• Respond to user requests in a timely and professional manner

What we're looking for

• Currently enrolled in or recently completed an IT, Computer Science, or related tertiary qualification
• Basic knowledge of computer hardware, software, and operating systems (Windows, Mac, or Linux)
• Familiarity with help desk ticketing systems or customer service platforms (preferred)
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to explain technical concepts to non-technical users
• Customer service orientation with a positive and patient attitude
• Ability to work independently and as part of a team
• Willingness to learn and develop technical skills in a professional environment

Ready to start your IT career with us? Apply now and become part of the New City Builders, Inc. team!