IT INTERN

About the role

In this onsite role at Ingleburn NSW, you will work closely with the IT team, developing skills across helpdesk and user support, device setup and configuration, troubleshooting hardware and software issues, and general IT coordination.

Key responsibilities

• Diagnose and resolve hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals
• Provide first-level support to users via phone, email, remote tools, and in person
• Guide users through solutions for common problems, escalating to relevant teams when necessary
• Manage and update tickets in the IT Ticketing System (JIRA) promptly and effectively
• Set up new employee accounts, devices, and system configurations
• Configure user access, security settings, application profiles, and Wi-Fi
• Provide onboarding guidance to new employees (accessing systems, VPN, Wi-Fi, etc.)

About you

• A passion for technology and automation, with a curious and proactive mindset
• Eagerness to learn and experiment with new technologies
• Basic knowledge of Windows OS and Microsoft 365 Suite
• An understanding of networking basics (VPNs, firewalls)
• Strong problem-solving skills and the ability to work independently
• A team-oriented attitude with excellent communication and customer service skills
• Professionalism, respect for others, and a willingness to assist and collaborate
• A strong work ethic with an analytical approach to problem-solving

Benefits

• Free on-site parking
• Access to fully equipped on-site gym