IT Intern

The IT Intern will support the IT Department in managing daily IT operations, providing technical assistance and ensuring the smooth functioning of IT systems, hardware, software and network infrastructure across LuLu Money's corporate office and branches.

This internship provides an opportunity to gain hands-on experience in IT support, troubleshooting, network administration, cybersecurity and IT projects while working closely with experienced IT professionals.

Key Responsibilities

• IT Support & Troubleshooting
• Assist in providing technical support to employees and branches.
• Troubleshoot basic hardware, software, printer, email and network issues.
• Assist in setting up laptops, desktops and other IT equipment.
• Support user account setup, password resets and software installations.
• IT Operations & Infrastructure
• Assist in monitoring and maintaining IT systems and network connectivity.
• Support installation, configuration and maintenance of IT equipment.
• Maintain and update IT asset inventories and records.
• Assist with IT equipment setup for branches and offices.
• Cybersecurity & IT Projects
• Support basic IT security activities, including antivirus updates and software patching.
• Assist with IT system upgrades, testing and implementation.
• Gain exposure to cybersecurity practices and data protection procedures.
• IT Administration & Documentation
• Maintain records of IT issues, troubleshooting activities and resolutions.
• Assist in coordinating with external IT vendors and service providers.
• Prepare basic IT reports and documentation when required.
• Perform other IT-related tasks assigned by the supervisor.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.
• Basic knowledge of computer hardware, software and troubleshooting.
• Familiarity with Microsoft Office, Windows and basic networking concepts.
• Good communication and problem-solving skills.
• Willingness to learn and work as part of a team.
• Able to commit to a minimum internship duration of 6 months.
• No prior working experience required.