IT INTERNSHIP (WMS)

Technical Support

• Assist in the implementation, maintenance, and support of the Warehouse Management System (WMS).
• Support system configuration, testing, and troubleshooting under the guidance of senior team members.
• Monitor system performance and assist in resolving technical and functional issues.

Project Support

• Participate in WMS project activities, including requirement gathering, system testing, User Acceptance Testing (UAT), go-live, and post-implementation support.
• Assist in coordinating with IT, warehouse operations, and external vendors throughout project execution.

Operational Support

• Provide first-level support for WMS-related incidents and user enquiries.
• Assist in troubleshooting data flow and integration issues between WMS and ERP systems.
• Support daily system operations to ensure smooth warehouse processes.

Documentation & Reporting

• Prepare and maintain system documentation, user guides, and Standard Operating Procedures (SOPs).
• Assist in generating reports and validating system data.
• Document issues, resolutions, and enhancement requests.

Process Improvement

• Support continuous improvement initiatives by identifying opportunities to enhance warehouse processes and system efficiency.
• Participate in testing new features, system enhancements, and software upgrades.

Learning & Development

• Gain hands-on experience in Warehouse Management Systems (WMS), ERP integration, and logistics operations.
• Develop practical skills in SQL, reporting, troubleshooting, and business process analysis.
• Participate in knowledge-sharing sessions and continuously build technical and professional competencies.

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QUALIFICATIONS

• Currently pursuing a Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
• Able to commit to a minimum internship duration of six (6) months.
• Final-year students seeking an internship-to-employment opportunity are encouraged to apply. High-performing interns may be considered for full-time employment upon graduation.

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KEY SKILLS

• Basic understanding of SQL and relational databases.
• Basic knowledge of programming concepts and system integration is an advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Strong analytical, problem-solving, and organizational skills.
• Good communication and interpersonal skills.
• Willingness to learn Warehouse Management Systems (WMS), ERP systems, and logistics operations.
• Positive attitude, self-motivated, and eager to learn.
• Able to work effectively both independently and as part of a team.

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WHAT YOU WILL GAIN

• Hands-on experience with an enterprise Warehouse Management System (WMS).
• Exposure to ERP integration, warehouse operations, and 3PL logistics processes.
• Opportunity to participate in real system implementation, support, and enhancement projects.
• Practical experience in SQL, reporting, troubleshooting, and business process analysis.
• Mentorship from experienced IT and WMS professionals.
• Potential opportunity for full-time employment upon successful completion of the internship and graduation.

Candidates must be willing to be based at Taman Intan, Klang.