IT Level 1 Administrator Helpdesk

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

The IT Level 1 Administrator serves as the first point of contact for users experiencing IT-related issues. The role is responsible for receiving, logging, categorizing, troubleshooting, and resolving incidents and service requests while ensuring a high level of customer satisfaction. This is a hybrid role based in Brasov. Please note that this opportunity is offered through one of our staffing partners. The employment contract will be concluded with the agency.

Key Responsibilities:

• Helpdesk Support.
• Receive and process support requests via ticketing systems, email, phone, or chat.
• Log, categorize, prioritize, and assign incidents and service requests.
• Provide first-level troubleshooting for hardware, software, network, and access-related issues.
• Monitor ticket queues and ensure timely resolution according to SLA targets.
• Advance unresolved issues to Level 2 or specialist support teams.

User Administration:

• Create, modify, and deactivate user accounts.
• Perform password resets and account unlocks.
• Grant and revoke access permissions according to approved procedures.
• Support onboarding and offboarding activities.

Desktop and Application Support:

• Support Windows operating systems and standard business applications.
• Assist users with software installations, upgrades, and configuration issues.
• Troubleshoot printers, mobile devices, VPN connections, and collaboration tools.
• Provide basic network connectivity troubleshooting.

Knowledge Management:

• Maintain helpdesk documentation and knowledge base articles.
• Create FAQs, troubleshooting guides, and user instructions.
• Document solutions and recurring issues to improve service efficiency.

Customer Service:

• Communicate optimally with end users regarding ticket status and resolution.
• Ensure a professional and customer-focused approach.
• Gather user feedback and contribute to service improvements.

Required Skills:

• Knowledge of Windows operating systems and Microsoft applications.
• Basic understanding of Active Directory, user administration, and networking.
• Experience with ITSM/Helpdesk tools (ServiceNow, Jira, OTRS, MyIT, etc.).
• Strong troubleshooting and problem-solving abilities.
• Good communication and customer service skills.
• Ability to prioritize and manage multiple requests simultaneously.

Preferred Qualifications:

• Technical degree or equivalent IT experience.
• ITIL Foundation knowledge.
• Experience in enterprise helpdesk environments and in working with ticketing systems.

Typical Scope in a Corporate Environment:

• Password resets and account management.

Software installation and troubleshooting:

• Hardware support (laptops, desktops, servers, peripherals).

Printer and network connectivity issues:

• Ticket routing and escalation management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.