IT Level 1 & 2 Support

Job Overview

We are seeking a dedicated IT Support professional to provide Level 1 and Level 2 technical assistance to our internal staff. This role involves resolving a variety of user issues, managing user accounts, and maintaining hardware devices to ensure smooth daily operations. The ideal candidate will possess strong communication skills, technical troubleshooting abilities, and a proactive approach to supporting our organization’s technology infrastructure.

Duties

• Act as the primary point of contact for internal staff experiencing technical issues, addressing inquiries received via phone, email, chat, or walk-in visits at the office.
• Provide timely and effective support for a range of IT concerns, including hardware and software problems.
• Handle routine user account management tasks such as password resets, unlocking accounts, and modifying group permissions using Active Directory and other business applications.
• Configure, image, deploy, and maintain desktop workstations, laptops, mobile devices, and office printers to ensure they are operational and up-to-date.
• Assist with troubleshooting hardware components and peripherals to resolve connectivity or functionality issues.
• Document support requests and resolutions accurately in the ticketing system to facilitate ongoing support and knowledge sharing.
• Collaborate with other IT team members to escalate complex issues when necessary and contribute to continuous improvement of support processes.

Qualifications

• Proven experience in providing IT support at Level 1 & 2 within a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory management, Google Workspace and common business applications.
• Hands-on capability to assemble, set up, and troubleshoot physical desktop components, laptops, docking stations, and monitors.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Ability to interact patiently, professionally, and empathetically with internal staff members across all departments.
• Ability to troubleshoot hardware and software problems efficiently and effectively.
• Strong organizational skills with attention to detail in documenting support activities.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are preferred but not mandatory.

This position offers an engaging opportunity for individuals passionate about IT support who thrive in a dynamic environment dedicated to internal customer service excellence.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Vision insurance

Work Location: In person