IT Local User Support

Technical Support

• Provide first-level IT support to end-users for hardware, software, and network-related issues.

• Troubleshoot and resolve basic technical problems promptly and efficiently.

Hardware and Software Maintenance

• Assist in setting up, configuring, and maintaining computers, printers, and other IT equipment.

• Perform regular updates and patch installations for software and operating systems.

Network Support

• Monitor and maintain the local area network (LAN) and internet connectivity.

• Assist in basic troubleshooting of network issues and escalate as needed.

IT Asset Management

• Maintain an inventory of IT equipment and ensure proper documentation.

• Coordinate with vendors for repairs, replacements, or procurement of IT assets.

System Administration

• Support the administration of user accounts, passwords, and access controls.

• Assist in managing shared resources such as printers and file systems.

Documentation and Reporting

• Document all critical technical issues and resolutions thru Incident Report (IR)

• Prepare regular reports on IT activities and issues for review by supervisors.

Training and Guidance

• Provide basic IT orientation to new employees regarding company systems and policies.

• Assist end-users in understanding and using new technologies effectively.

Compliance and Security

• Follow IT policies and procedures to ensure compliance with company standards.

• Report and assist in addressing security incidents, such as phishing or malware.

Project Support

• Participate in IT projects such as system upgrades, migrations, and deployments.

• Provide support during implementation to ensure smooth operations.

Relocation Flexibility

• Be open to relocating to different office locations or project sites as required by the company.

Other Duties

• Perform other IT-related tasks as assigned by the IT Supervisor or Manager.

QUALIFICATION:

Bachelor of Science in Information Technology

Fresh Grad or 1yr of experience

Computer and other IT Equipment Troubleshooting, Basic Knowledge in Network.

Can start asap.