RemNow Solutions

Position 2: IT Management / ERP Application Support – Experienced
Number of Openings: 2
Experience: 2-4 years
We are looking for candidates with approximately more than 2 years and less than 4 years of experience and in IT Support, ERP Support, Application Support or a similar role.
Responsibilities
<ul>
<li>Provide day-to-day IT and ERP application support to employees.</li>
<li>Handle and resolve ERP-related user queries.</li>
<li>Troubleshoot application errors and operational issues.</li>
<li>Understand and support ERP workflows used by the construction company.</li>
<li>Manage and track IT/ERP support tickets.</li>
<li>Prioritize issues based on business impact.</li>
<li>Escalate complex issues to ERP vendors or technical teams.</li>
<li>Coordinate with users, management and ERP support teams.</li>
<li>Monitor pending issues and ensure timely closure.</li>
<li>Assist in ERP data validation and transaction-related issues.</li>
<li>Support ERP reports and operational queries.</li>
<li>Participate in ERP testing and UAT.</li>
<li>Assist with new ERP features, updates and implementations.</li>
<li>Prepare SOPs and user documentation.</li>
<li>Provide basic training and guidance to ERP users.</li>
<li>Identify recurring issues and suggest improvements.</li>
<li>Maintain proper records of issues, resolutions and escalations.</li>
</ul>
Experienced Candidate Requirements
<ul>
<li>More than 2-4 years in:</li>
<li>ERP Application Support</li>
<li>IT Application Support</li>
<li>IT Helpdesk</li>
<li>ERP Implementation Support</li>
<li>Business Application Support</li>
<li>Good understanding of ERP systems and business workflows.</li>
<li>Strong troubleshooting and analytical skills.</li>
<li>Good knowledge of MS Excel.</li>
<li>Good communication and user-handling skills.</li>
<li>Ability to coordinate with multiple departments.</li>
<li>Ability to independently manage and close support tickets.</li>
<li>Ability to understand business requirements and translate them into application-related support.</li>
</ul>
Preferred Experience
Candidates with experience in:
NWAY ERP | Construction ERP | Project ERP | Procurement ERP | Inventory ERP | Billing ERP | Application Support
will be given preference.
Construction ERP Knowledge
The selected employees will be expected to gradually understand construction-related ERP operations such as:
<ul>
<li>Project management</li>
<li>Purchase and procurement</li>
<li>Material management</li>
<li>Inventory / stores</li>
<li>Vendor management</li>
<li>Subcontractor management</li>
<li>Work orders</li>
<li>Billing</li>
<li>Project costing</li>
<li>Accounts-related workflows</li>
<li>Labour/workforce management</li>
<li>Project reports</li>
<li>MIS and management reports</li>
</ul>
NWAY ERP experience is preferred, but experience with similar ERP systems will also be considered.
Common IT Support Responsibilities
Both fresher and experienced candidates may be required to handle:
IT Queries
<ul>
<li>System/application issues</li>
<li>Login and access issues</li>
<li>Password/access requests</li>
<li>Email-related issues</li>
<li>Printer/scanner issues</li>
<li>Basic network issues</li>
<li>Software installation/configuration</li>
<li>User access management</li>
</ul>
ERP Queries
<ul>
<li>Login problems</li>
<li>Transaction errors</li>
<li>Data entry issues</li>
<li>Report-related issues</li>
<li>Approval/workflow issues</li>
<li>User permissions</li>
<li>Module-related queries</li>
<li>Data discrepancies</li>
<li>Application errors</li>
</ul>
Skills Required
Technical Skills
<ul>
<li>ERP Application Support</li>
<li>Basic IT Troubleshooting</li>
<li>MS Excel</li>
<li>Windows</li>
<li>Application troubleshooting</li>
<li>Ticket/Issue management</li>
<li>Basic networking knowledge</li>
<li>User support</li>
</ul>
Soft Skills
<ul>
<li>Good communication</li>
<li>Problem-solving ability</li>
<li>Patience and good user-handling skills</li>
<li>Analytical thinking</li>
<li>Team coordination</li>
<li>Ability to learn quickly</li>
<li>Time management</li>
<li>Ability to prioritize issues</li>
</ul>
Education
Preferred Qualifications:
<ul>
<li>BCA</li>
<li>B.Sc Computer Science / IT</li>
<li>B.E / B.Tech – CSE / IT</li>
<li>MCA</li>
<li>Diploma in Computer Science / IT</li>
<li>Other relevant IT qualifications</li>
</ul>
Pay: From ₹20,000.00 per month
Work Location: In person

IT Management / ERP Application Support Executive for Construction Industry – Experienced

IT Management / ERP Application Support Executive for Construction Industry – Experienced

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