IT Manager [CCP]

The Role

We are seeking a driven and adaptable IT MANAGER to help oversee our IT infrastructure, employee tech support and systems security. We value your problem-solving mindset, team-player attitude, and drive to keep our agency running smoothly.

Key Responsibilities

1. Day-to-Day Technical Operations& Helpdesk Support

Serve as the primary point of contact for internal team support – ie, troubleshooting software, network connections, and hardware issues

Onboard and offboard team members seamlessly, including device setup, account creation, and setting up access permissions.

Maintain inventory of agency hardware, software licenses, and peripherals.

2. Systems & SaaS ApplicationManagement

Manage day-to-day administration for core agency platforms like Google Workspace / Microsoft 365, Slack, and cloud storage

Help audit and manage software subscriptions to ensure our team has access to the right tools without redundant costs.

Assist with configuring identity and access management tools

3. Cybersecurity & Data Protection

Enforce fundamental agency security best practices, including Multi-Factor Authentication (MFA), password management, and data backup protocols.

Help safeguard client assets and ensure data compliance

Stay informed on emerging cybersecurity threats and help conduct basic security awareness for staff.

4. Workflow Optimization & AgencyTech Support

Partner with creative, strategy, and analytics teams to resolve technical friction in their day-to-day software tools.

Explore ways to automate repetitive administrative tasks using low-code/no-code tools as you grow into the role.

What We Are Looking For

Technical Aptitude: Strong comfort with technology and computers. You don't need a Computer Science degree, but you should be the person friends and colleagues turn to when tech breaks.

Demonstrated Interest: Evidence of self-directed learning or relevant adjacent experience (e.g., certifications, bootcamps, managing tools in past non-IT roles, home lab projects, or experience in web/digital fields).

Problem-Solving Skills: Excellent troubleshooting skills—you know how to isolate a problem, search for solutions, and systematically test fixes.

Communication & Empathy: Outstanding communication skills with a customer-first mindset. You can explain technical steps clearly and patiently to non-technical creative and marketing teams.

Organization & Detail: Ability to stay organized, document technical procedures clearly, and manage multiple small support tasks alongside bigger projects.

Nice-to-Haves (Not Required)

Familiarity with macOS and Windows operating systems.

Exposure to cloud tools like Google Workspace, Microsoft 365, or project management platforms (e.g., Asana, ClickUp, Jira).

Any entry-level certifications (e.g., CompTIA A+, Network+, Security+, Google IT Support Certificate) or progress toward them.

Previous experience in an agency, marketing, startup, or fast-moving client-service environment.

DD2 Media is an integrated and full serviced digital media consulting corporation. Our team comprises of dynamic digital specialists and media experts with extensive experience in the marketing and communication space committed to deliver quality results with an end-to-end solution.

Our in-house expertise include research into insights and trends, strategy, media planning and buying across multiple digital ad technologies such as Programmatic, Facebook, Google and LinkedIn, social media management, influencer marketing, web development, search engine optimisation and more. We also offer custom content creation through our affiliate with leading content aggregator, AsiaOne.