IT Manager

Job Responsibilities:

1.  IT Strategy & Technology Planning

• Support the development and lead implementation of IT strategies, technology initiatives and improvement priorities aligned with business objectives.
• Evaluate technology opportunities and provide recommendations to Management based on business value, cost and risk.

2. IT Infrastructure & Technical Operations

• Oversee the reliability, performance and security of IT infrastructure, applications, networks, cloud services, APIs and system integrations.
• Lead incident management, troubleshooting and root-cause analysis to minimise operational disruption and recurring issues.
• Oversee system availability, backup, recovery and business continuity requirements.

3.  Business Systems, Vendors & Requirements

• Oversee business systems and applications, including ERP, POS, integrations and other digital platforms.
• Manage technology vendors and partners to ensure agreed scope, deliverables, service levels and timelines are achieved.
• Evaluate vendor proposals, technical solutions, quotations and system requirements and provide recommendations to Management.
• Manage vendor requirements, scope and change requests to ensure alignment with approved business needs.

4.  Data, Security & Governance

• Oversee data flows, system interfaces and data integrity across business systems.
• Support data analysis, reconciliation and validation using appropriate tools such as SQL, Excel and BI tools.
• Maintain appropriate IT governance, cybersecurity, access control, risk management, change management, documentation and IT policies.

5.  Digitalization & Continuous Improvement

• Identify opportunities to improve operational efficiency through system enhancements, automation and process optimisation.
• Evaluate existing systems and processes to identify inefficiencies and recommend practical improvements.
• Drive initiatives that improve system reliability, data accuracy, user experience and operational effectiveness.

6.  Team Management & Leadership

• Lead, guide and develop the IT team by establishing performance expectations, supported by well-defined escalation processes.
• Promote knowledge sharing, documentation and cross-training within the team.
• Provide guidance and support for complex technical and operational issues.

Job Requirements:

• Diploma or Degree in Computer Science, Information Technology, System Engineering or related discipline.
• Minimum 8 years of progressive IT experience, with at least 2 years in a leadership role
• Proficiency in English, Chinese and Malay
• Strong strategic thinking, analytical ability and problem-solving skills
• Good understanding across infrastructure, systems, applications, integration, data and etc.
• Experience with ERP, POS, retail systems or other multi-system business environments will be an advantage