It Manager

Key Responsibilities

1. IT Infrastructure & Hardware

• Manage desktops, laptops, servers, printers, scanners, biometric devices, CCTV, UPS and other IT assets.
• Handle installation, configuration, preventive maintenance and hardware troubleshooting.
• Manage IT asset inventory, allocation, tracking and replacement.
• Coordinate with vendors for procurement, AMC, repairs and technical support.
• Coordinate with the Sales Team for laptops, tablets and email IDs.

2. Software & Application Management

• Manage installation, configuration, licensing and maintenance of software and business applications.
• Monitor software licenses and renewals, including M-assist, GREYTHR and Biomax.
• Provide support for ERP, HRMS, email, Microsoft Office and other business applications.
• Coordinate with software vendors/developers for application issues and process improvements.

3. Network, Server & IT Support

• Manage LAN/WAN, Wi-Fi, VPN, routers, switches, firewalls and network infrastructure.
• Manage servers, user accounts, access permissions and data storage.
• Ensure regular backup and recovery procedures and coordinate with ISP/network vendors.
• Provide technical support for hardware, software, network, email and system issues.
• Maintain IT helpdesk, incident records and resolution tracking.

4. Cybersecurity & Data Protection

• Implement and monitor antivirus, endpoint security, firewall and other security solutions.
• Ensure data security, access control and protection against unauthorized access.
• Maintain backup readiness and implement IT security policies and guidelines.

JOB DESCRIPTION IT MANAGER

5. IT Asset & Vendor Management

• Maintain complete records of IT assets, warranties, AMC, service contracts and repairs.
• Manage IT procurement based on business requirements and budget.
• Evaluate vendors, monitor service quality and ensure timely issue resolution.
• Ensure cost-effective utilization of IT resources.

6. Tablet & Laptop Management – Sales Team

• Manage the complete tablet/laptop lifecycle: procurement, allocation, issuance, repair, replacement and return.
• Maintain employee-wise records including employee ID, device model, serial number/IMEI, issue/return date, condition and acknowledgment.
• Ensure Tablet Acknowledgment Forms and inventory records are updated.
• Coordinate with vendors for tablet hardware/software issues, AMC, warranty, repairs and replacements.
• Prepare periodic reports on device allocation, AMC, repairs and outstanding issues.

7. Employee Exit & IT Clearance

• Coordinate with HR/Admin for IT clearance during employee exit.
• Recover tablets, laptops, desktops, mobile devices, accessories and other IT assets from exiting employees.
• Verify asset condition and update status as Returned, Damaged, Lost, Repaired or Pending Recovery.
• Ensure asset handover/return forms and IT inventory records are updated.
• Deactivate/remove access to email, biometric, ERP, HRMS, applications, VPN and other IT systems as per policy.
• Provide IT clearance confirmation to HR for Full & Final Settlement, wherever applicable.

8. IT Policies, Compliance & Team Management

• Develop and implement IT policies, procedures and security guidelines.
• Conduct IT audits and maintain required documentation.
• Manage and guide the IT support team, allocate tasks and monitor performance.
• Plan IT infrastructure upgrades and technology projects and provide regular reports to management.

Required Skills & Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• 10–12 years of relevant IT experience with strong hands-on hardware and software expertise.
• Good knowledge of networking, servers, Windows, Microsoft 365, cybersecurity and backup solutions.
• Experience with ERP/HRMS, IT asset management, vendor management and technical support.
• Strong troubleshooting, problem-solving, communication and team-management skills.

Preferred Technical Knowledge

Hardware: Desktop, Laptop, Server, Printer, CCTV, Biometric, UPS, Storage Devices

Networking: LAN/WAN, Wi-Fi, VPN, Router, Switch, Firewall, TCP/IP, DNS, DHCP

Software: Windows, Microsoft 365, ERP/HRMS, Antivirus/Endpoint Security, Backup Solutions

Other: IT Asset Management, Vendor Management, Data Backup & Recovery, CybersecurityRole & responsibilities

Preferred candidate profile