IT MANAGER

Basic Requirements

·  Minimum Diploma in Information Technology, Computer Science, or a related field. At least 3 years of working experience in an IT Manager role or a similar managerial position.

·  Strong knowledge of IT infrastructure, systems administration, network management, and cybersecurity.

·  Proven leadership and team management skills.

·  Excellent problem-solving, analytical, and decision-making abilities.

·  Strong communication and interpersonal skills.

·  Ability to manage multiple projects and work under pressure.

Technical Requirement

·   Operating Systems: Windows Server, Linux (e.g., Ubuntu, CentOS).

·   Hardware Maintenance: Troubleshooting and repairing staff computers, printers, and IT equipment.

·   Cloud Services: Basic understanding of self-hosted ERP systems, asset management platforms, and private cloud storage.

·    Programming Language: Python, PHP

·    Database: MariaDB, MySQL, Postgres

·    Networking: Basic knowledge of TCP/IP, DNS, DHCP, VPN, and firewall configuration.

·    Scripting: Basic knowledge of scripting languages (e.g., Bash, PowerShell) is a plus.

·    Security: Basic understanding of cybersecurity best practices and tools.

·   Hosting Knowledge: NginX, Apache, docker and Windows IIS

Key Responsibilities

·    Plan, design, and oversee company-wide IT infrastructure to meet current and future management needs.

·    Develop and maintain IT policies, standards, and disaster recovery plans.

·   Prepare and manage the IT budget, including procurement, licensing, and service contracts.

·   Evaluate and recommend new technologies, cloud services, and system upgrades.

·   Conduct system backups and verify restore procedures regularly.

·   Apply security patches, firmware updates, and antivirus definitions across all systems.

·   Review system logs, perform basic security audits, and coordinate vulnerability assessments.

·   Ensure compliance with data protection regulations (e.g., PDPA, GDPR) and industry standards.

·    Monitor server, network, and cloud service performance; optimize resources and resolve bottlenecks.

·    Proactively review system health metrics and capacity planning reports.

·    Implement automation for routine monitoring and alerting.

·    Lead IT projects such as deploying new software, upgrading hardware, migrating systems, or rolling out network infrastructure.

·    Coordinate with external vendors, consultants, and service providers.

·    Create project timelines, assign internal resources, and report progress to management.

·    Provide escalated technical support for staff IT needs (hardware, software, connectivity).

·    Resolve user issues escalated from junior IT staff or helpdesk.

·   Conduct routine maintenance on IT equipment (workstations, printers, servers, network devices).

·   Be on standby for outstations work, providing on-site or remote technical assistance to branch offices, warehouses, or project sites.

·    Supervise, mentor, and schedule IT officers or support staff.

·    Maintain and update all IT documentation (network diagrams, asset inventory, SOPs, disaster recovery plans).

·    Conduct internal training for staff on IT security and best practices.

·    Manage relationships with ISPs, software vendors, cloud providers, and maintenance contractors.

·    Track IT assets lifecycle (procurement, deployment, maintenance, disposal).

·    Translate business goals into IT roadmaps and multi-year plans.

·    Prepare annual IT budget, approve purchases, and optimize IT related spending.

·    Draft and enforce IT usage, security, BYOD, and remote access policies.

·    Conduct business impact analysis and lead disaster recovery drills.

·    Hire, train, evaluate IT staff; delegate tasks and ensure coverage.

·    Negotiate SLAs, contracts, and pricing with external providers.

·    Present IT performance metrics, project status, and risk assessments to C-level management.

·   Ensure audit readiness for IT (as per ISO Compliancy Requirement).