IT Manager

IT Manager (Contract-Based)

Key Responsibilities :

• Translate business unit needs into clear, measurable system/ERP requirements and ensure end-to-end alignment across business processes.

• Oversee the development, integration, and maintenance of internal applications/ERP, managing backlog priorities, leading UAT, and driving user adoption.

• Manage daily operations of network infrastructure and availability, oversee backup procedures, and coordinate vendor performance against SLA standards.

• Lead IT service desk operations to handle incidents and service requests in compliance with SLAs, while maintaining a central knowledge base.

• Direct the IT team in daily operations, manage vendor administration and IT asset tracking, and prepare operational reports.

Job Qualifications :

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field.
• Minimum 5 years of IT experience, including at least 2 years in a leadership role (Supervisor, Team Lead, or Coordinator), with proven experience in end-to-end ERP or application implementations.
• Proficiency in web application architecture, relational databases (SQL queries), user access & information security controls, and infrastructure/network management.
• Solid understanding of project-based business processes (procurement, execution, acceptance, billing) and IT service management concepts (Service Catalog, SLAs, Incident Management).
• Strong analytical problem-solving capabilities, cross-functional team leadership, effective technical reporting/presentations, and passive English proficiency for technical documentation.