IT Manager

WE ARE HIRING | IT MANAGER

We are looking for an experienced and hands-on IT Manager to lead and manage the resort's information technology operations and ensure a reliable, secure and efficient IT environment for our guests and employees.

The successful candidate will be responsible for the day-to-day management of the resort's IT infrastructure, systems, networks, cybersecurity and hotel technology platforms while supporting the business in achieving operational excellence through technology.

KEY RESPONSIBILITIES

• Oversee the day-to-day IT operations and infrastructure of the resort.
• Manage and maintain servers, networks, computers, printers, telecommunications and other IT equipment.
• Ensure reliable and high-quality guest Wi-Fi and staff network connectivity throughout the resort.
• Manage and support hotel systems including Property Management System (PMS), Point-of-Sale (POS), accounting systems and other operational applications.
• Administer user accounts, access rights, system permissions and IT assets.
• Ensure appropriate cybersecurity, data protection, backup and disaster recovery measures are implemented.
• Monitor network performance, system availability and potential security threats.
• Manage the resort's CCTV, access control, telephone/PABX and other technology systems, working closely with relevant vendors and departments.
• Provide timely IT support and troubleshooting to all departments and users.
• Establish and maintain IT policies, SOPs, standards and preventive maintenance schedules.
• Manage IT vendors, contractors, service providers and technology-related contracts.
• Monitor IT expenditure, manage the IT budget and recommend cost-effective technology solutions.
• Maintain accurate records of IT assets, licences, warranties and maintenance agreements.
• Conduct regular system audits and ensure software licences and equipment are properly maintained.
• Lead IT projects related to system upgrades, new technology implementation, hotel renovation and rebranding initiatives.
• Train and guide employees on IT systems, cybersecurity awareness and appropriate use of technology.
• Work closely with Management and department heads to identify technology requirements and improve operational efficiency.
• Provide regular IT performance reports and recommendations to the General Manager and Management team.

QUALIFICATIONS

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Professional certifications such as Microsoft, Cisco, CompTIA, cybersecurity or other relevant IT certifications will be an advantage.
• Strong knowledge of networking, servers, hardware, software, cybersecurity and IT infrastructure.
• Good understanding of hotel technology systems and hospitality applications.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Strong analytical, troubleshooting, communication and problem-solving skills.
• Good leadership and team-management capabilities.

EXPERIENCE

• Minimum 5 years of relevant IT experience, preferably within a hotel, resort or hospitality environment.
• Experience in an IT Manager, Assistant IT Manager or senior IT supervisory role is preferred.
• Strong practical experience in network administration, infrastructure management and IT support.
• Experience with hotel PMS, POS, accounting and other hospitality systems will be an advantage.
• Experience managing guest Wi-Fi, CCTV, access control, PABX and other hotel technology systems.
• Proven experience in cybersecurity, data backup, disaster recovery and IT risk management.
• Experience managing IT vendors, contractors and technology projects.
• Ability to work independently and provide effective IT support in a fast-paced resort environment.

WHAT WE ARE LOOKING FOR

We are looking for a hands-on, solutions-oriented and service-focused IT professional who can ensure that our technology infrastructure remains reliable, secure and aligned with the operational needs of the resort.

The ideal candidate should be able to balance technical expertise, cybersecurity, system reliability and user support, while continuously identifying opportunities to leverage technology to improve guest experience and operational efficiency.

Eligibility: Open to Malaysian Citizens and Malaysian Permanent Residents (PR) only

Interested candidates are invited to apply through LinkedIn or submit their CV to [email protected].

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Work Location: In person