IT Manager

Responsibilities

1. IT Operations & Technical Support

Lead and manage the IT support function, ensuring timely resolution of technical issues.

Provide escalation support for complex hardware, software, email, and network problems.

Ensure high availability of desktops, laptops, printers, servers, and other IT equipment.

Develop and maintain IT support procedures and service standards.

2. Network & Systems Administration

Manage and maintain the company's LAN/WAN, internet connectivity, VPN, Wi-Fi, and network devices.

Monitor system performance and implement preventive maintenance.

Ensure data backup, disaster recovery, and business continuity plans are in place.

Implement and monitor cybersecurity measures, including antivirus, firewall, endpoint protection, and access control.

3. Software & Hardware Management

Plan, procure, install, configure, and maintain hardware and software.

Ensure software licensing compliance.

Evaluate new technologies and recommend system improvements.

Manage IT asset lifecycle from procurement to disposal.

4. Vendor & Project Management

Manage relationships with IT vendors and service providers.

Coordinate hardware procurement, maintenance contracts, and warranty claims.

Oversee IT-related projects including system upgrades and infrastructure improvements.

Coordinate proper disposal of obsolete equipment through approved e-waste vendors.

5. User Support & Training

Develop user guides and IT policies.

Conduct staff training on IT systems, cybersecurity awareness, and best practices.

Improve user experience by implementing efficient IT support processes.

6. Compliance & Documentation

Maintain accurate IT asset inventory.

Ensure compliance with company policies and regulatory requirements.

Prepare IT budgets, reports, and performance metrics.

Develop and maintain IT documentation and SOPs.

Requirements:
Diploma or degree in Information Technology, Computer Science, or a related field.

Minimum of 8 years of experience in an IT support role, preferably in a construction or related industry.

Basic knowledge of networking (LAN/WAN) and troubleshooting.

Familiarity with hardware setup, software installation, and system maintenance.

Familiarity with e-waste management practices is an advantage.