IT Manager

The IT Manager is responsible for the planning, implementation, and maintenance of all information systems and technology infrastructure within the hospital. This includes clinical systems (e.g., HIS, EMR, PACS), network infrastructure, cybersecurity, end-user support, and compliance with IT healthcare standards. The IT Manager ensures that hospital operations are supported by reliable and secure technological solutions to facilitate patient care, safety, administrative efficiency, data privacy and ensuring the smooth running of the hospital’s computer, telecommunication and CCTV systems within the limits of requirements, specifications, costs and timelines.

Key Responsibilities:

1. Leadership and Strategy:

a. Develop and execute IT strategies to align with the Hospital’s overall goals and objectives.

b. Creation of administrative reports and attend meetings

c. Lead and manage, and inspire the IT team, ensuring a productive and innovative environment.

d. Collaborate with executive leadership to identify and achieve business growth and innovation.

e. Manage IT staff by training and coaching employees, communicating job expectations and appraising their performance

f. Plans, monitors and appraises job results.

g. Other task assigned by the Hospital Administrator and President

2. IT Operations:

a. Oversee the implementation and maintenance of computer systems and infrastructure.

b. Ensure the availability, reliability, and performance of critical IT services, including networks, databases, and applications.

c. Oversee inventory of software systems and office computer set up and release of items needed

d. Develop and enforce IT policies and procedures and best practices to ensure operational excellence.

e. Manage vendor relationships and third-party service providers.

f. Plan, organize, control and evaluate IT and electronic data operations

g. Manage the hospital's network, servers, and data centers.

h. Oversee installation, configuration, and maintenance of hardware and software systems.

i. Ensure high availability and reliability of hospital-critical systems.

j. Communicate with internet service providers to ensure availability of internet connection and backup including WIFI service for admitted patients.

k. Monitor and maintain HIMS,LIS, HRIS and other hospital systems in terms of accessibility and availability.

l. Oversee integration of all technology system providers

m. Provide support for technical concerns escalated by the IT staff.

n. Conduct training for users on hospital systems and other applications involved in operations.

o. Coordinate between the IT Department and other departments.

p. Ensure proper data management, backups, and recovery protocols.

q. Communicate between departments and system providers in terms of supporting hospital reporting needs, operational improvements, and system customizations.

3. Cybersecurity and Risk Management:

a. Identify and mitigate potential risks to organization’s IT infrastructure and data security

b. Ensure compliance with relevant industry standards, regulatory requirements.

c. Ensure security of data, network access and backup systems

d. Oversee the monitoring and maintaining hospital internet, telephone and CCTV connections.

e. Implement cybersecurity policies and data protection compliance.

f. Monitor user access and enforce IT security protocols.

4. Project Management:

a. Lead major IT projects from concept to execution, ensuring they are delivered on time and within the budget.

b. Coordinate cross-functional teams to implement IT solutions that meet hospital needs.

c. Monitor and report on the progress of IT projects, ensuring timely resolution of issues.

d. Communicate effectively with both technical and non-technical

e. Handles the IT system in the facility and other project of the hospital

Qualification

• BS Information Technology Graduate.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation.
• Excellent communication skills
• Profound analytical skills
• Time management skills
• Organized behavior:
• Good leadership quality:10. Ability to read and comprehend simple instructions, short correspondence, and memos.

11. Ability to effectively present information in one-on-one and small group situations to customers.

12. Ability to handle highly confidential, sensitive, and non-routine information.

13. Ability to work in a fast-paced, wide range environment.

14. Knowledge of modern office equipment.

Work Location: In person