It Manager

Job Title Manager - Hardware / System

Department-IT

Location -Mullick Bazzar (Kolkata)

Job Responsibilities

Strategy & Planning - Translate strategy into departmental plans.
Business Acumen - Support in tracking business & industry trends to drive sustainable growth.
Policy & Governance - Implement policies, recommend improvements, and develop SOPs, note sheets, and processes aligned with strategic goals and business needs to ensure compliance within Pre- Defined TAT.
Team Leadership & Development- Manage team performance, delegate tasks, resolve queries.
Propose regular upskilling & reskilling programmes.
Feedback & Performance Management
Provide timely strategic feedback & direction to team.
Cost & Budget Management - Creating & submitting budget, optimizing cost, resources & processes.
Stakeholder Management - Effectively manage relationships with internal and external stakeholders.
Partnering to leadership for internal & cross functional teams, appropriate and timely response to stakeholders.
Monitor costs & ROI.
Reporting & Analytics - Maintain accurate process documentation, trackers, and records.
Prepare and analyze MIS and performance metrics.

• Domain Specific:
  Lead the overall IT infrastructure, asset management and support function, ensuring alignment with business requirements, technology standards and organisational objectives.
• Establish and govern IT asset management frameworks, policies and controls covering acquisition, deployment, utilisation, depreciation, ROI, maintenance, security and lifecycle closure of hardware and software assets.
• Drive the IT service management and escalation framework, ensuring effective resolution of critical system, application, network and infrastructure issues within defined SLAs.
• Strategically manage IT vendors and service providers, including vendor selection, commercial evaluation, SLA governance, performance reviews and service improvement.
• Oversee IT infrastructure, network and security operations, ensuring availability, reliability, compliance and timely resolution of security and infrastructure incidents.
• Lead annual and long-term planning for IT requirements, infrastructure upgrades, technology implementations and capacity enhancement in line with business growth.
• Develop and govern business continuity and disaster recovery frameworks, including emergency backup plans for critical equipment, power, security, systems and data.
• Evaluate IT investments through cost-benefit, depreciation and ROI analysis and recommend asset replacement, upgrades and technology investments to management.
• Establish mechanisms for effective utilisation, standardisation and lifecycle optimisation of IT assets to improve cost efficiency and service quality.
• Provide functional leadership and technical oversight across hardware, networking, Active Directory, CCTV, application support, firewall, server, switching and routing.
• Conduct periodic site reviews and audits to assess infrastructure, service delivery, IT controls and compliance, and drive corrective actions.

Job Specifications

Preferred Industry: IT & SI to be preferd firstly, second preference would be from mining, Manufacturing, EPC, Hospitality, Logistics, BFSI, Staffing / Consulting, BPO, and , including but not limited to

Educational Qualification: Degree/Diploma in Hardware and networking and equivalent ; PGDMA - IT or MBA-IT or equivalent (preferred not mandate)

Experience: 10-12 years