IT Manager

IT Manager

Position Summary

The IT Manager is responsible for overseeing the organization’s technology infrastructure, systems, security, and day-to-day IT operations. This position ensures that technology supports business operations effectively, securely, and efficiently while providing reliable technical support to employees.

Essential Duties and Responsibilities

• Manage and oversee daily IT operations, systems, hardware, software, and network infrastructure.
• Provide leadership and direction to IT staff and coordinate IT-related projects and priorities.
• Maintain and troubleshoot computers, servers, networks, printers, telecommunications, and other technology equipment.
• Manage user accounts, access permissions, passwords, and security protocols.
• Ensure appropriate cybersecurity measures are in place, including antivirus protection, firewalls, backups, and security monitoring.
• Develop and maintain IT policies, procedures, and standards.
• Monitor system performance and identify opportunities for improvements, upgrades, and cost savings.
• Manage software licensing, hardware inventory, warranties, and technology vendors.
• Coordinate the purchase, installation, configuration, and maintenance of technology equipment and software.
• Provide technical support and guidance to employees and ensure timely resolution of IT issues.
• Manage onboarding and offboarding technology needs, including account creation, access changes, equipment setup, and account termination.
• Ensure company data is appropriately backed up and protected and assist with disaster recovery and business continuity planning.
• Maintain documentation of IT systems, configurations, procedures, and user access.
• Evaluate emerging technologies and make recommendations regarding technology investments.
• Work with department leaders to identify technology needs and implement solutions that improve productivity and efficiency.
• Monitor compliance with applicable technology, privacy, and security requirements.
• Coordinate with outside IT vendors, service providers, and consultants as needed.
• Respond to system outages, security incidents, and other technology emergencies.
• Establish service expectations and ensure staff receive timely and professional IT support.
• Perform other duties and special projects as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• 5–7 years of progressive IT experience, including supervisory or management experience.
• Strong knowledge of computer hardware, software, networking, cybersecurity, and systems administration.
• Experience managing Microsoft 365, Windows environments, user accounts, and business applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience working with vendors and managing IT projects and budgets.
• Ability to explain technical information to non-technical employees in a clear and professional manner.

Key Competencies

• Leadership and team management
• Problem-solving and critical thinking
• Cybersecurity awareness
• Project management
• Communication and customer service
• Organization and time management
• Strategic planning
• Attention to detail
• Confidentiality and professionalism

Work Environment

This position may require extended periods of computer use and occasional work outside of normal business hours to address system outages, maintenance, or other urgent IT issues