IT Manager

IT Manager

Location: On-site, Based in KL, Malaysia

The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.

Job Overview:

The IT Operations Manager oversees daily IT operations, facilities maintenance, and expansion/construction projects for regional data centers. This role drives operational efficiency, compliance, vendor performance, and incident management while leading on-site engineering and operations teams.

Job Responsibilities:

Data Center Operations & Facility Management

• Direct day-to-day data center operations, maintenance, and service delivery to maintain high availability and performance.
• Balance service quality, operational cost, security, and efficiency to continuously support business growth.
• Manage outsourced and colocation service providers to ensure full compliance with contractual SLAs.

Incident, Risk & Compliance Management

• Respond to and resolve IDC risk events, system failures, and operational emergencies to keep downtime controllable.
• Serve as regional emergency response lead, traveling to data center sites as required.
• Collaborate with local government and regulatory authorities to ensure full legal and industry compliance.

Project Execution & Infrastructure Support

• Participate in new data center construction and site expansion initiatives.
• Deliver on-site technical support for business equipment, align infrastructure with network requirements, and execute cross-functional operational projects.
• Supervise installation contractors and vendors to ensure quality standards during deployments.

Leadership & Team Management

• Lead, train, and evaluate the on-site IDC operations team, building a high-performing technical culture.
• Develop, enforce, and document operational policies and SOPs based on industry best practices and SLA goals.

Qualifications :

• Education: Bachelor’s degree or higher in Computer Science, Engineering, or a related field.
• Experience: 5+ years of hands-on IT operations experience within large-scale global data centers.
• Technical Expertise: Deep understanding of IT infrastructure (server platforms, storage systems, network equipment, and service delivery principles).
• Core knowledge of data center mechanical, electrical, and control systems.
• Hands-on experience with cabling design, rack layout, rack-and-stack, power-on, and testing protocols.
• Preferred experience with GPU clusters and liquid cooling technologies .
• Languages: Bilingual in English and Chinese (required for seamless communication with global headquarters).
• Soft Skills & Mobility: Strong analytical problem-solving skills, excellent self-management, willingness to travel regionally, and proven construction/vendor management capabilities.