IT Manager

Job Summary

To lead and manage the company's IT operations, infrastructure, systems, and technology initiatives to ensure reliable, secure, and efficient IT services across all business units. The IT Manager is responsible for maintaining IT systems, managing technology projects, strengthening cybersecurity, and supporting business operations through effective IT solutions.

Key Responsibilities

IT Operations and Infrastructure

• Oversee the daily IT operations, including servers, networks, computers, printers, internet connectivity, and other IT equipment.
• Ensure the availability, reliability, and performance of IT systems across the company's offices and warehouse facilities.
• Manage IT infrastructure, including LAN, WAN, Wi-Fi, VPN, firewalls, servers, and cloud-based services.
• Monitor system performance and troubleshoot IT-related issues to minimize operational disruptions.
• Establish IT procedures, standards, and documentation to ensure consistent service delivery.

IT Systems and Business Applications

• Manage and maintain business applications, including Warehouse Management Systems (WMS), Transport Management Systems (TMS), ERP, HRMS, and other operational systems.
• Work closely with Operations, Warehouse, Finance, HR, and other departments to identify IT requirements and implement suitable solutions.
• Oversee system integration, upgrades, testing, implementation, and user acceptance testing.
• Support warehouse automation, barcode scanning, handheld devices, inventory systems, and other logistics technology solutions.
• Liaise with software vendors and service providers to resolve technical issues and improve system functionality.

Cybersecurity and Data Protection

• Develop and implement IT security policies, procedures, and access controls.
• Protect company systems and data against cyber threats, unauthorized access, malware, and data breaches.
• Manage user access rights, password policies, antivirus protection, firewall configurations, and security updates.
• Ensure regular data backups, disaster recovery planning, and business continuity arrangements.
• Promote cybersecurity awareness and compliance with applicable data protection requirements.

IT Support and Service Management

• Oversee IT helpdesk operations and ensure timely resolution of hardware, software, network, and application issues.
• Establish service standards, response times, escalation procedures, and incident management processes.
• Provide technical guidance and support to employees across all company locations.
• Monitor recurring IT issues and implement preventive measures to reduce downtime.
• Ensure proper management of IT assets, including computers, laptops, servers, software licences, and network equipment.

Team and Vendor Management

• Lead, supervise, and develop the IT team to ensure effective service delivery.
• Assign responsibilities, monitor performance, and provide coaching and technical guidance.
• Manage relationships with IT vendors, consultants, telecommunications providers, and software suppliers.
• Evaluate vendor proposals, service agreements, quotations, and technical solutions.
• Monitor vendor performance and ensure services meet agreed requirements and service levels.

IT Budget and Project Management

• Prepare and manage the annual IT budget, including hardware, software, licensing, maintenance, and infrastructure costs.
• Identify opportunities to optimize IT spending while maintaining service quality and security.
• Plan and manage IT projects, including system implementations, upgrades, infrastructure improvements, and digital transformation initiatives.
• Evaluate new technologies and recommend solutions that improve operational efficiency and business productivity.
• Provide regular updates to management on IT performance, project progress, risks, and expenditure.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 5–8 years of relevant IT experience, with at least 2–3 years in a managerial or leadership position.
• Experience managing IT infrastructure, networks, servers, cybersecurity, and enterprise applications.
• Must have hands-on experience with the following technologies:
• VMware (vSphere / ESXi / vCenter): virtual server deployment, administration, resource management, and troubleshooting.
• Veeam Backup & Replication: backup job setup and monitoring, restore testing, replication, and disaster recovery.
• Microsoft Active Directory (AD): user and computer accounts, Group Policy (GPO), DNS/DHCP, and access control.
• Microsoft 365: Exchange Online, Teams, SharePoint/OneDrive, Entra ID (Azure AD), licence management, and security settings.
• Experience in logistics, warehousing, supply chain, or 3PL operations will be an advantage.
• Familiarity with WMS, TMS, ERP systems, warehouse automation, and system integration is preferred.
• Strong leadership, project management, analytical, and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple IT projects and support business operations across different locations.

Key Performance Indicators (KPIs)

• IT system and network uptime and availability.
• IT incident response and resolution time.
• Number of recurring IT issues and system disruptions.
• Cybersecurity compliance and number of security incidents.
• Effectiveness of data backup and disaster recovery arrangements.
• Completion of IT projects within approved timelines and budgets.
• IT expenditure against the approved annual budget.
• User satisfaction with IT support services.
• Vendor service performance and compliance with agreed SLAs.
• Successful implementation and improvement of business systems.

Core Competencies

• IT infrastructure and systems management.
• Cybersecurity and risk management.
• Leadership and team development.
• Project and budget management.
• Vendor and stakeholder management.
• Strategic planning and digital transformation.
• Troubleshooting and decision-making.
• Communication and customer service orientation.

Pay: RM4,000.00 - RM7,000.00 per month

Work Location: In person