IT Manager

About the role

To lead and manage the company's IT operations, infrastructure, systems, and technology initiatives to ensure reliable, secure, and efficient IT services across all business units. The IT Manager is responsible for maintaining IT systems, managing technology projects, strengthening cybersecurity, and supporting business operations through effective IT solutions.

Key responsibilities

• Oversee the daily IT operations, including servers, networks, computers, printers, internet connectivity, and other IT equipment.
• Ensure the availability, reliability, and performance of IT systems across the company's offices and warehouse facilities.
• Manage IT infrastructure, including LAN, WAN, Wi-Fi, VPN, firewalls, servers, and cloud-based services.
• Monitor system performance and troubleshoot IT-related issues to minimize operational disruptions.
• Establish IT procedures, standards, and documentation to ensure consistent service delivery.
• Manage and maintain business applications, including Warehouse Management Systems (WMS), Transport Management Systems (TMS), ERP, HRMS, and other operational systems.
• Work closely with Operations, Warehouse, Finance, HR, and other departments to identify IT requirements and implement suitable solutions.
• Develop and implement IT security policies, procedures, and access controls.
• Lead, supervise, and develop the IT team to ensure effective service delivery.
• Prepare and manage the annual IT budget, including hardware, software, licensing, maintenance, and infrastructure costs.

About you

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 5–8 years of relevant IT experience, with at least 2–3 years in a managerial or leadership position.
• Experience managing IT infrastructure, networks, servers, cybersecurity, and enterprise applications.
• Hands-on experience with VMware (vSphere / ESXi / vCenter), Veeam Backup & Replication, Microsoft Active Directory (AD), and Microsoft 365.
• Strong leadership, project management, analytical, and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple IT projects and support business operations across different locations.