IT Manager

About the RoleAs IT Manager, you own the full IT function at Pickup Coffee — the office infrastructure that keeps our central teams running, and the technology backbone across our 570+ store network. This is a leadership role with a clear operational mandate: build a team and a support model that scales with one of the fastest-growing coffee brands in the country.

You lead the IT team across two functions: office IT, responsible for network, endpoints, and corporate systems; and store IT, responsible for day-to-day store support, new store openings, and system migrations across the network. You are accountable for the health and performance of both.

Key Responsibilities

Office IT

• Manage the corporate network via Omada — switches, APs, and firewall configuration and upkeep
• Own endpoint lifecycle and asset management across corporate devices
• Administer Google Workspace and support onboarding/offboarding workflows for corporate staff

Store IT

• Maintain store network health and connectivity across 550+ locations
• Own POS system administration — access control, configuration, software updates, and issue triage
• Manage SOK (self-order kiosk) deployment, configuration, and issue resolution
• Lead new store opening IT setup and readiness end-to-end
• Plan and execute system and device migrations across the store network
• Ensure store support coverage
• Serve as the escalation point for complex or high-severity issues the team cannot resolve independently

What We’re Looking For

• 5–7 years of IT experience, with at least 2 years in a team lead or manager capacity
• Multi-site support background in retail, F&B, or any high-location-count environment
• Solid networking foundation; hands-on Omada experience is a strong plus
• Familiarity with POS systems and kiosk technology in a store operations context
• Comfortable managing shift-based teams, vendor relationships, and IT budgets