IT MANAGER

1. IT Infrastructure & Retail Systems Management

• Oversee and maintain POS, inventory, and e-commerce systems to ensure smooth retail operations.

• Ensure store networks, servers and cloud systems are stable, secure and up to date.

• Manage system integrations, ensuring all platforms communicate effectively.

• Minimize downtime by proactively identifying and resolving technical issues.

2. IT Support & Operations

• Provide technical support for stores, warehouse and HQ, troubleshooting issues efficiently.

• Monitor system performance and resolve hardware/software issues promptly.

• Maintain IT assets inventory and lifecycle management.

3. Security & Compliance

• Implement and enforce IT security protocols, ensuring data protection and compliance with regulations.

• Develop, test, and maintain disaster recovery and business continuity plans.

• Monitor and safeguard POS and customer data from cyber threats.

4. Vendor & Budget Management

• Manage vendor relationships, and ensure timely procurement of IT equipment and software.

• Prepare and manage IT budgets, optimizing costs while maintaining efficiency.

5. Team Leadership & Training

• Lead and develop the IT support team, ensuring smooth daily operations.

• Train retail staff on IT systems, cybersecurity awareness and best practices.

• Allocate resources effectively to handle IT projects and daily operations.

6. Strategic IT Planning

• Collaborate with senior management to align IT initiatives with business objectives.

• Recommend new technologies and software solutions to enhance retail operations and customer experience.

• Oversee IT projects, including system integration, software rollout, and store technology upgrades.

Pay: RM4,000.00 - RM6,000.00 per month

Work Location: In person