IT Manager

About the role

Lead and manage IT operations, ensuring the stability, security, and performance of IT infrastructure, cloud platforms, and business applications. Drive AWS cloud transformation initiatives, including migration from on-premise environments to AWS Cloud infrastructure.

Key responsibilities

• Manage and maintain IT infrastructure, including Firewall, VPN, VMware, Veeam Backup, Data Replication, 3CX IP-PBX, and Microsoft 365 Business Premium
• Establish and enforce IT governance, security policies, standards, and compliance requirements to ensure business continuity and data protection
• Manage and respond to IT service requests in a timely manner while monitoring service quality and SLA performance
• Analyze business requirements and collaborate with key users to design and implement effective IT solutions and projects
• Plan, manage, and oversee IT projects, including system upgrades, migrations, implementations, and infrastructure enhancements
• Monitor project progress, identify risks, and ensure project milestones and timelines are achieved
• Lead, coach, and develop IT team members to strengthen technical capabilities, problem-solving skills, and operational excellence
• Manage IT budgets, maintenance agreements, software licensing, and asset management to optimize IT investment
• Coordinate with vendors, outsourcing partners, and service providers to ensure service quality and project delivery
• Handle incident escalation, crisis management, and business continuity activities to minimize operational impact

About you

• Bachelor's degree in Computer Sciences, Computer Engineering, Information Technology or Information systems management
• 8-12 years of experience working in IT operations, program development
• Experience leading and managing medium to large IT projects and rolling out IT infrastructures, application across various technologies
• Familiarity with administration, performance tuning, and system monitoring
• Understand ITIL Fundamental concept and apply to daily operation
• Good analytical and problem-solving skills, communication skills and the ability to explain complicated technical information in business terms
• Strong critical thinking and decision-making skills
• Good interpersonal and presentation skills
• Good written and verbal communication skills in English

Work DD Recruitment Company Limited

89, AIA Capital Center Building, 15th Floor

Ratchadaphisek Rd, Dindaeng, Dindaeng, Bangkok 10400 Thailand