IT Manager

Position Purpose

Serve as the primary onsite IT presence for the Gateway building, providing onsite deskside support as required, as well as remote deskside support to Davidson Institute. Assist in maintaining onsite uptime and upgrades of physical network components and hardware housed in the building.

Serve as the IT lead for a youth Summer Program, including planning, setup, onsite support, and decommissioning of hardware and accounts for program participants and staff.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following, not necessarily in order of priority. Assigned job tasks/duties are not limited to the essential functions.

• Serve as the sole onsite IT support resource for the building Monday through Friday, 8:30 a.m. to 5:00 p.m. provide deskside support (hardware, software systems and applications, connectivity, audio/visual setup and support, and general troubleshooting) to all onsite staff and visitors.
• Provide remote deskside support to a staff of approximately 20 remote employees, including support during their occasional visits to the building.
• Provide professional excellent customer service to internal and external customers and business partners.
• Receive, set up, and deploy new technology, including laptops, desktops, printers, monitors, and related peripherals and equipment.
• Maintain and update existing hardware and software inventory.
• Act as the onsite “eyes and hands” for the Director of IT, supporting the uptime, maintenance, and continuous growth of network systems, servers, and hardware housed in the building.
• Assist with the installation, configuration, and troubleshooting of network hardware and infrastructure under the direction of the Director of IT.
• Manage and operate commissioning, deployment and decommissioning of hardware.
• Develop and maintain IT policies and procedures in conjunction with the administrative team.
• Audit and inventory systems to assess their contribution to organizational policy and security.
• Assist users of designated software systems, including but not limited to, Salesforce, FormTitan, HigherLogic, and SurveyMonkey Apply, ensuring day-to-day administration, user support, and coordination of updates.
• Communicate with and support users of varying technical knowledge across the organization, including executive leadership and board members.
• Serve as the onsite IT lead for a youth Summer Program held at a separate location, including relocating primary work location to that location for the duration of the program.
• Liaise with Summer Program leadership to plan and execute hardware and account setup and configuration for up to 100 employees and program attendees.
• Provide onsite deskside support for the Summer Program for the full duration of the program, while continuing to provide deskside support to remote employees.
• At the conclusion of the Summer Program, decommission all program-related hardware and accounts in accordance with organizational policy.
• Assist with onsite IT support for flagship conference, including nights and weekends
• Work with technical partners and vendors as needed.
• Work with other departments and units within the organization as needed.

Additional Responsibilities

• Pursue and maintain relevant certifications (e.g., Microsoft, Salesforce, CompTIA, etc), with certification costs covered by the organization.
• Recommend new technology and systems to improve organizational efficiency and end-user experience.
• Keep current with certifications and training relevant to technology used by the organization.
• Other duties as assigned

Key Competencies

self-motivation

high energy level

verbal and written communication skills

attention to detail

accountability

problem solving

decision making

organizing and planning

learning orientation

technical knowledge of networks, hardware, and software systems

stress tolerance

flexibility and adaptability

initiative

patience

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; OR a Bachelor's degree in an unrelated field combined with 1–3 years of relevant IT experience.

Preferences

• Experience providing deskside or end-user IT support in a professional office environment.
• Familiarity with, or ability to quickly learn, Salesforce, FormTitan, HigherLogic, SurveyMonkey Apply, and Microsoft 365.
• Microsoft, Salesforce, or CompTIA A+ certification, or willingness to obtain certification with organizational support.

Work Requirements

• Hear and understand speech at normal office levels.
• Speak clearly and articulately.
• Have reliable transportation to the primary office location and to the offsite seasonal program location.
• Be willing and able to temporarily relocate to the seasonal program's offsite location for the duration of the program.
• Expect to spend a considerable amount of time sitting/standing at a computer and using a keyboard.
• Familiarize self with using the organization's computers (hardware and software), printers, and copy machines.
• Have ability to travel out of area for professional development when appropriate.
• Walk, squat, and lift up to fifty pounds.
• On-site attendance is considered an essential function of the job unless this job description references otherwise.

Work and Physical Environment

The work and physical environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be a comprehensive list of all potential duties and responsibilities of the position and the duties and responsibilities may change without notice. Nothing in this job description restricts management's right to revise the job description or to assign or reassign duties and responsibilities to this job at any time.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What's a technology, tool, or skill you've recently learned just because you were curious about it?
• If you could be any superhero, who would you be and why?

Education:

• Bachelor's (Preferred)

Experience:

• relevant IT: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: In person