IT Manager - End User Services

IT Manager - End User Services

LITTLE TREES, Watertown, NY

Summary:

The IT Manager – End User Services owns the strategy, operation, and lifecycle of end user technologies and services across the Company. This role leads Help Desk operations, Microsoft 365 administration, endpoint management, telecommunications, and end user support; sets priorities; drives improvements; and ensures reliable, secure services that meet business needs.

Responsibilities:

• Own Help Desk performance and quality, set priorities and ensure timely, effective resolution of support requests.
• Own the lifecycle of end user devices, hardware, and software, including standards, planning, deployment, maintenance, and replacement.
• Administer and continuously improve Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Office applications
• Manage company phone systems and vendor relationships
• Plan and execute end user technology projects
• Understand Company processes and identify practical technology improvements that increase efficiency and user productivity.
• Maintain technology standards, procedures, and documentation; train, mentor, and provide technical direction to IT staff.
• Coordinate with other IT Managers and participate in after-hours on-call support as required.

Requirements:

• 5+ years of IT experience supporting and administering end user technologies.
• Strong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and related services.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Previous experience managing or leading IT staff preferred, but not required.

Salary: $90,000 - $120,000

Benefits include immediate eligibility in 401K Savings Plan & Match, Medical & Dental/Vision Insurance, weekly Dependent Care Reimbursement, Health & Dependent Care Flexible Spending Accounts, on-site Café & Fitness Center and free family fitness memberships.

For more information, or to apply visit jobs.littletrees.com

Equal Opportunity Employer
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