IT Manager I

Overview

Provides technical management and support for enterprise applications, operating systems, endpoints, and peripheral devices, including installation, security management, maintenance, upgrades, troubleshooting, problem resolution, and lifecycle management. Leads a team of infrastructure and endpoint technicians to ensure efficient delivery of technology services.

Duties

• Manage the planning, configuration, testing, development, and optimization of the agency’s Microsoft 365 tenant, enterprise applications, and end-user technology. Provide technical consultation, assess needs, recommend solutions, and guide technology purchases.
• Manage the architecture, implementation, documentation, and performance of infrastructure and platform services. Oversee network configuration, hardware maintenance, asset management, and troubleshooting. Evaluate infrastructure risks and vulnerabilities and provide remediation recommendations to the Technology Division Director.
• Manage the operation, support, and security of the agency’s statewide infrastructure to ensure reliable connectivity for servers, workstations, and critical systems. Supervise technical staff and contracted personnel to ensure consistent service delivery.
• Manage the maintenance and operational support of the 24/7 Computer-Aided Dispatch (CAD) systems for the Pee Dee, Piedmont, and Coastal regions, ensuring timely issue resolution and system reliability. Manage other technology services and support that enable the agency's emergency response efforts.
• Collaborate with the Department of Administration on statewide technology initiatives, shared services, and enterprise projects. Manage special projects and perform duties that support agency goals.

Requirements

• A bachelor’s degree in communications, business administration, information technology, mathematics, statistics, management information science, or a related field, and three (3) years of experience in telecommunications, data processing, and/or information technology are required. Relevant experience may substitute for the bachelor’s degree on a year-for-year basis.
• A valid driver’s license is required.
• A criminal background check is required.

If you are interested in this position, please apply using this link:

https://www.governmentjobs.com/careers/sc/jobs/5517432/it-manager-i

Pay: $81,192.00 - $113,730.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person