IT Manager, Operations

About the role

This is a hands-on leadership role for an experienced Manager, IT Operations who can lead the team, manage technical operations, deliver projects successfully and continuously improve the way things are done. You will oversee IT Support, Managed Services, Network & Server Infrastructure, Microsoft 365, Cybersecurity and IT projects across Government and Private Sector clients. This role requires understanding IT operations from both the technical and management perspective and comfort working with clients, technical teams, vendors and management.

Key responsibilities

• Lead and manage the day-to-day IT Operations team, ensuring smooth and efficient service delivery
• Oversee IT Support and Managed Services for clients
• Plan, implement, manage and maintain network and server infrastructure
• Oversee and support Microsoft 365 environments and related services
• Ensure appropriate cybersecurity practices and controls are incorporated into IT operations and infrastructure
• Manage technical troubleshooting, system performance, availability and service issues
• Lead, guide and develop the IT Operations team to improve technical competency, accountability and service quality
• Manage IT projects from planning, implementation and monitoring through to successful completion
• Manage and/or participate in Government and Private Sector IT projects
• Coordinate closely with clients, vendors, project teams and other stakeholders

About you

• Bachelor's degree (Preferred)
• 5+ years of relevant experience in IT Operations, IT Infrastructure, IT Support, Managed Services or a related field
• Strong hands-on knowledge of IT Support and troubleshooting, Network infrastructure, Server infrastructure, Microsoft 365, Cybersecurity, IT operations and service management
• Experience in leading and managing a technical team
• Proven experience managing multiple IT projects and priorities
• Previous involvement in Government and/or Private Sector IT projects
• Good understanding of project implementation, technical documentation and service delivery
• Experience preparing and implementing SOPs, work procedures and IT operational processes
• Able to prepare clear technical reports, project documentation and management updates
• Must possess a recognised Project Management certification such as PMP, PRINCE2, CAPM or other equivalent recognised Project Management certification

Benefits

• Free parking
• Opportunities for promotion
• Professional development
• Work from home

About us

At Infotree, you will have the opportunity to work on real technology projects with real business impact. This is more than an operational management role. You will have the opportunity to lead, make decisions, improve processes, develop the team and contribute directly to how we deliver technology solutions to our clients.