IT Manager Unified Communications Services

The IT Manager Unified Communications Services plays a key role in driving the successful execution of the IT infrastructure strategy, architectural standards, and processes, ensuring alignment with The University of Vermont Health Network priorities. This position collaborates with the Director IT Network Engineering, Communications & Collaboration Services to develop and carry out initiatives and programs that enable improvements in the delivery of IT infrastructure. The IT Manager Unified Communications Services continuously evaluates, architects, and implements best-in-class IT solutions, driving innovation and standardization across the organization, operational execution including managing upgrade processes, defining/measuring metrics, building and ensuring operational processes are in place and working across IT to ensure a high-level of efficiency, productivity, patient/family, and customer/partner satisfaction. The Manager will also focus on building, maintaining, and leveraging strategic third-party relationships to ensure operational efficiencies.

The Manager acts as the Scaled Agile Framework (SAFe) Product Owner (PO) for their team and supported services. As the SAFe PO, the Manager will ensure the teams are maximizing value delivered to the University of Vermont Health Network by aligning the team’s backlog with priorities and to customer and stakeholder needs.

EDUCATION

Bachelor's degree in computer science, business administration, medical sciences or a relevant field or relative experience is required.

M.S. or M.B.A. in business administration or computer sciences is preferred.

Experience

• 5-7 or more years progressively responsible information technology experience with direct customer contact and experience in application analysis, project planning, resource allocation, system design and build.
• Experience managing technical professionals.
• Demonstrated ability to manage multiple, concurrent, and complex projects.
• Experience in managing resources to meet goals across multiple projects.
• Experience in leading multidiscipline, high-performance work teams/groups.
• Proven ability to effectively lead, develop, build, and motivate a team to achieve a higher level of outcome