IT Manager - Work from Home

As IT support you will be responsible to monitor activities on 50 users to determine hours per week; to aid our US Manager to deploy AWS Workspaces (Cloud Based)

Goel Services, Inc. is currently seeking for a Help Desk****Analyst in Landover, MD to work for an IT Services team supporting a internal employees and external end-users in fast-paced environment. Candidates should have excellent communication skills and experience providing over-the-phone support for software or web-based systems

Responsibilities for the Help Desk Analyst include:

• Working within a small internal and external IT Help Desk Support (70 work spaces / 40 printers) using Amazon Workspaces

• WordPress for creating websites and updating our websites

• Overseeing employee monitoring and productivity software

• Working within a small internal and external IT Help Desk Support (45 work spaces using Amazon Workspaces

• Providing user administration, hardware and software troubleshooting, and access control management

• Support end-users and trouble shoot issues with software and online-based system

• Working closely with Tier 2 Technical Team to escalate tickets and resolve end user issues

• Sales and disposition of obsolete or unused IT equipment - EBay Store

• First point of contact for troubleshooting of IT problems; resolving the problem if possible, with an appropriate sense of urgency. Provide IT support to end users, both on- and off-site.

• Provide IT systems orientation to new staff members.

• Provide mobile and IP telephony phone support.

• Online services administration and support (electronic signatures, e-mail security, file sharing, mobile devices, online meeting, etc.).

• Develop instructional documents.

• Keep abreast of IT technology.

• Other duties as assigned.

Qualifications for the Help Desk Analyst include:

• Excellent Written and Verbal Communication skills
• Experience in Active Directory, Sharepoint, Microsoft Planner, Microsoft BI, Microsoft Exchange, Microsoft Office, mobile OS (iOS & Android), and PDQ Deploy.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and the ability to develop alternative solutions.

Compensation for the Help Desk Analyst includes:
This is full time - Our starting rate 55,000 PHP per month - 45 hrs. per week paid thru PayPal at a total amount of 13,000 PHP per week (PayPal has fees)

Hours for the position are Manilla Time = Monday - Friday - 3 PM to 12 AM (midnight)
This is 5 days a week - 9 hours per day starting in the evening and finishing at night.

• Computer Requirements:

  • Must have computer and 20mb internet with two screens. Work is hosted thru Amazon Workspaces with full screen recording etc.

    Internet Requirements:

    To check speed - you must be good thru Amazon Workspaces Health Check:
    https://clients.amazonworkspaces.com/Health.html

    Software that we are using:

• Acrobat - PDF Software

• BlueBeam - PDF Software

• MS Office/Excel/Outlook/Teams/Sharepoint

• MIKE (Mechanical Insulation Key Estimating - we will teach - From Computability

• Web: Extracker.com (Change Order)

• Web: Rakenapp.com (Daily Report)

• Web: Flashtrak.com (Invoicing)

• Primavera P6 (Scheduling)

We provide all software thru Amazon Workspaces

• If your internet speed is greater than 200ms latency coming into USA East it will not work with AWS – You must upgrade your internet speed which will decrease your latency. https://clients.amazonworkspaces.com/Health.html - Please verify your speed into US East (N. Virginia)

Work Days off for US (whatever the observed day off is)

• New Years Day

• Memorial Day

• 4th of July

• Labor Day

• Thanksgiving

• Day after Thanksgiving

• Christmas Day

You will earn two weeks vacation per year to be used on those days you want off in addition to the seven overserved days off for a total of 17 days off.