IT Manufacturing Technician

We are looking for a motivated IT professional to provide onsite support and escalation for enterprise solutions within Manufacturing and R&D. In this role, you will work closely with IT Business Partners and Global IT to ensure systems are efficient, secure, and aligned with Industry 4.0 standards.

Key Responsibilities

• Provide Level 2 support for manufacturing and R&D systems (desktops, OS, antivirus, applications)

• Troubleshoot and resolve technical issues, ensuring proper documentation

• Support integration of manufacturing systems in line with Industry 4.0 standards

• Collaborate with cross-functional teams including Engineering, Advanced Operations, and R&D

• Contribute to knowledge base articles and promote shift-left initiatives

• Ensure compliance with IT security standards (patching, antivirus, firewall)

• Participate in global IT projects and support enterprise system adoption

• Recommend and implement process improvements to drive efficiency and cost savings

• Support shop floor systems and machine-level integrations

• Contribute to IT operational processes (incident, problem, change, asset management)

Qualifications & Experience

• Bachelor’s degree or diploma in Computer Information Systems or equivalent (preferred)

• Minimum 2 years of relevant experience

• Experience in manufacturing or R&D IT environments is an advantage

• ITIL Foundation certification (required)

• Industry 4.0 or Microsoft certifications are a plus

• Strong problem-solving, communication, and collaboration skills

• Ability to manage multiple priorities in a fast-paced environment

• Proven ability to influence and work across teams

What We’re Looking For

• Self-driven and able to work independently

• Strong team player with excellent interpersonal skills

• High attention to detail and commitment to quality

• Ability to meet deadlines and deliver consistent results

Be part of a forward-thinking environment where technology meets manufacturing innovation. Help shape the future with Industry 4.0!