IT Network Administrator I

Network Administrator I

Irvine, CA

Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports.

We are seeking a Network Administrator I to join our team! At Shimano, we welcome your talent, innovation, and enthusiasm.

We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.

Job Summary:

Serves as a first-level technician in regard to software, desktop computers, notebooks, and other network-related hardware. Maintains computing environment by identifying network requirements, installing upgrades, and monitoring network performance. Works closely with Level II and III Network Administrators.

Essential Duties/Responsibilities:

• Install, configure, monitor, and maintain computers, printers, and operating and application software, as necessary.
• Provide A+ customer service to internal and external customers.
• Provide end-user support for any IT-related issues.
• Maintain and administer VoIP phone systems and call center applications.
• Maintain backups (physical and cloud) and disaster recovery.
• Create and maintain technical documentation.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, researching new technology and trends, and completing any assigned training.
• Provide on-call duty for after-hours and weekend support of servers and operations.
• Complete provided IT training as scheduled.

Provides the following support to Shimano American Corp. companies:

• Manage Active Directory to include: User account creation, modification, and deletion, Security groups, group policy, and audits.
• Provide support and insight to Shimano American Corp. IT staff.
• Manage IT, IT ticket tracking, and hardware.
• May travel to other Shimano American Corp. sites to provide on-site support.
• Responsible for all site maintenance and I.T.-related equipment.
• Reports to Network Manager.
• Other duties as assigned.

Job Qualifications:

• 2-3 years of experience.
• Understanding of complex information and requirements.
• Exceptional personal skills with the ability to explain complex systems in simple terms.
• Solid understanding of Active Directory Group Policy.
• Working knowledge of Security in Active Directory (SID, GUID, Permission, etc.).
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Visio, Project).
• Disaster recovery knowledge and the ability to perform data backups and restores.
• Maintain all I.T. Equipment in a distribution facility.
• Excellent organizational skills.
• Strong decision-making skills.
• Exhibits excellent communication skills, written and oral.
• Excellent customer service skills.
• Strong documentation skills.

Education:

Bachelor’s degree in Computer Information Systems, Computer Science, or a related field.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.