IT Network & Support Engineer

Location: West

Working Hours: Mon - Fri, 9am - 6.30pm

Our client is a Singapore-based digital and IT solutions company. They are looking for a hands-on and service-oriented IT Network & Support Engineer to join our their expanding team.

You’ll support clients across IT infrastructure, networks, devices, and CCTV systems, while also gaining exciting exposure to AI tools, automation, and technology workshops. Training will be provided, so you don’t need prior professional AI experience—just a strong willingness to learn.

What You'll Do

IT Support

• Provide first-line technical support to clients and users.
• Troubleshoot computers, printers, software, Wi-Fi, email, and connectivity issues.
• Set up PCs, mobile devices, printers, user accounts, and business applications.
• Provide remote and on-site technical support.

Network & Infrastructure

• Install, configure, and troubleshoot routers, switches, firewalls, VPNs, and Wi-Fi systems.
• Support small-office network setups, cabling, racks, patch panels, and network points.
• Perform basic network diagnostics and coordinate with vendors when required.

CCTV Systems

• Assist with the installation, configuration, maintenance, and troubleshooting of IP CCTV systems.
• Support cameras, NVR/DVR systems, remote viewing, storage, cabling, and connectivity.

AI & Technology

• Learn and explore practical AI tools, automation, and productivity solutions.
• Assist with AI demonstrations, workshops, training materials, and presentations.
• Progressively take on opportunities to conduct selected AI workshops as your knowledge and confidence develop.
• Earn additional incentives for eligible AI workshops and client engagements.

Documentation & Client Support

• Maintain accurate records of IT assets, configurations, support cases, and maintenance activities.
• Prepare simple user guides and technical documentation.
• Keep clients and internal teams updated on issues, progress, and resolutions.

Requirements

• Around 2 years of experience in IT support, network support, or a related technical role.
• Hands-on experience with Windows, printers, business applications, and basic networking.
• Knowledge of TCP/IP, LAN/WAN, Wi-Fi, DNS, DHCP, VPN, routers, switches, and firewalls.
• Familiarity with CCTV systems and IP cameras is an advantage.
• Good communication skills with a patient and customer-focused approach.
• Good spoken and written English
• Willing to travel to client sites and project locations when required.
• Curious about AI, automation, and emerging technologies.
• Able to work independently while knowing when to seek support.

Why Join Them?

🚀 Gain hands-on exposure across IT, networking, infrastructure, CCTV, and AI

🤖 Receive training and develop practical AI workshop skills

💰 Earn additional commissions and performance incentives for eligible AI engagements

🌏 Work with clients across different industries and environments

📈 Build your career across IT support, networking, infrastructure, or AI solutions

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]