IT / Network Operation Centre Engineer

We are growing our team and looking for passionate individuals with a Technical Support background to be the frontline guardians of our clients' infrastructure. If you thrive in a fast-paced, high-visibility environment and love solving real-time problems, this is the role for you.

Why Join Us?

You will be part of a team that keeps critical systems running around the clock. Your work directly impacts client satisfaction and service reliability. We offer:

• A collaborative, 24x7 shift-based environment with structured handovers

• Exposure to a wide range of infrastructure, monitoring tools, and cloud environments

• Clear escalation paths and career progression opportunities

• Hands-on experience with industry-standard monitoring and operations tools

Key Responsibilities

• Serve as the first line of defense for alert detection, triage, and escalation, ensuring incidents are identified and routed to the right teams promptly.

• Monitor systems, applications, and networks 24x7 using a variety of tools, and proactively react to alerts as they arise.

• Perform Level 1 troubleshooting in accordance with standard operating procedures (SOPs) and verify system and service availability.

• Escalate unresolved incidents to the appropriate teams within defined SLA timeframes and liaise with clients directly when required during escalation scenarios.

• Monitor, track, and resolve backup-related issues; execute routine batch jobs and perform scheduled patch cycle tasks on managed systems.

• Document all actions taken during incident handling in the knowledge base to support future reference and team learning.

• Ensure smooth and efficient shift handovers by communicating the status of ongoing issues clearly and completely to incoming teams.

• Contribute ideas and participate in projects that improve the operational environment and enhance monitoring capabilities.

What We’re Looking For

(Required)

• Basic Windows and Linux server administration skills.

• Foundational networking knowledge — TCP/IP, subnetting, DNS, VLANs, and related concepts.

• Experience in monitoring systems, applications, or network infrastructure.

• Demonstrated ability to handle and respond to incidents calmly and effectively.

• Strong written and spoken English communication skills for client-facing and documentation purposes.

• Ability to work 12-hour rotating shifts (day and night) as part of a 24x7 schedule.

(Good to Have)

• Diploma or Degree in Information Technology or a related field. Fresh graduates are encouraged to apply.

• 1–2 years of experience in a technical support or NOC environment.

• Hands-on experience with Nagios or equivalent monitoring platforms.

• Familiarity with patch management processes and routine batch job execution.

• Prior NOC experience and exposure to ITIL-based incident management processes.

• Experience working within strict SLA-driven environments.

• Self-motivated with the ability to work both independently and as part of a team across all levels.

Work Arrangement

• Location: Ara Damansara

• Shift: 12-hour rotating shifts — day and night, as part of a 24x7 coverage roster.

• Employment Type: Full-Time