IT Network Operation Engineer (12 Hours rotating shift)

Responsibilities:

• Monitoring and Support: Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system
• SD-WAN Change Request management: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet
• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors
• Participate in maintenance activities and operational improvements.
• Communications: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.
• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Requirements:

• At least 1 to 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/)
• Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operational changes, troubleshoot issues, and coordinate escalations when required
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous
• Supporting and troubleshooting enterprise wireless LAN (WLAN),  including access points, wireless controllers, and cloud-managed wireless solutions

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (""PERSOL"") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence (""AI"") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No 01C4394 • Reg. R26160508 (Leon Neo Hang Yang)