IT Network Technical Support

Responsibilities include:

• Troubleshooting and performing diagnostics issues in it voip network
• Liaising with suppliers to resolve issues originating from external vendors
• Testing and providing solutions to end users
• Working within SLAs and adhere to support processes
• Monitor systems proactively to reduce fault occurrences
• Maintain problem free VoIP Core network
• Upgrade network elements as and when needed
• Implement new functionalities in Core or Customer networks to improve performance

Required Skills

• Very good understanding of VoIP, TCP/IP, SIP, Softswitch
• Some Asterisk IP PBX experience
• Experience of various Linux network tools and utilities
• Experience of troubleshooting VoIP issues is desired
• Good understanding of firewalls, IP Telephony how to configure them for various applications
• Network management systems, able to use the data to make informed decisions
• Bandwidth Management
• CCNA qualification is desired
• Experience on network troubleshooting tools such as Wireshark
• Excellent written and verbal communication skills
• Excellent organisational and time management skills
• Good self learning skills and able to pick up new concepts quickly
• Strong analytical skills with proven problem solving ability
• Ability to work independently, and also in a team and communicate effectively
• Positive attitude and very punctual
• Willingness to be trained and learn new skills as required by the job role
• Experience of using service desk software / CRM systems