IT NOC (Network Operations Center)

About the role

This is a Network Operations Center (NOC) role focused on 24-hour network monitoring, incident detection, initial troubleshooting, reporting, and escalation to authorized parties as needed, along with regular reporting. The position requires shift-based work readiness and high attention to detail.

Key responsibilities

• Monitor performance and status of all network infrastructure and company systems continuously through dashboards and monitoring tools
• Oversee alerts/alarms, service availability, connectivity, data traffic, and network device conditions regularly and in real-time
• Perform periodic system health checks, service availability verification, and preventive monitoring before complaints occur
• Detect, diagnose, and handle first-level network and system incidents quickly according to procedures
• Record, document, and track every incident/disruption in the work ticket system from start to completion
• Perform initial troubleshooting: verify connections, check routes, attempt recovery according to work guidelines
• Escalate complex or unresolved incidents to advanced technical teams or vendors according to procedures and SLA timeframes
• Coordinate incident resolution with other technical teams, internet service providers, and relevant parties
• Create daily/weekly/monthly reports on network condition, incident count, service availability (uptime), and SLA compliance
• Identify recurring issues and propose preventive steps and improvements to leadership to prevent similar problems

About you

• Minimum education: SMK / D3 / S1 in Computer Engineering & Networks (TKJ), Information Technology, Information Systems, Telecommunications Engineering, or related field
• Minimum 1 year work experience in related field; recent graduates with good understanding of network concepts are welcome to apply
• Experience in NOC, ISP, or data center is a significant advantage
• Related certifications are an advantage: CCNA, MikroTik Certified, CompTIA Network+, Computer Networks
• Master basic computer network concepts: TCP/IP, subnetting, routing, switching, VLAN, DNS, DHCP, VPN, firewall, WAN/LAN
• Understand how network devices work: router, switch, firewall (Cisco, MikroTik, etc.)
• Familiar with network monitoring tools: Zabbix, PRTG, Nagios, Cacti, The Dude, or similar
• Understand SLA concepts, incident management, and incident escalation processes
• Able to perform initial diagnosis and handle network disruptions systematically
• Understand basic Windows and Linux operating systems and basic network commands (ping, traceroute, etc.)

About us

We operate a Network Operations Center providing 24/7 network monitoring and support services.