IT Officer

Key Responsibilities

1. IT Infrastructure, Systems & Security

• Install, maintain, troubleshoot, and support IT infrastructure, computer equipment, servers, storage systems, and related electronic devices to ensure reliable and efficient operations.
• Maintain network systems, firewalls, data storage, and backup systems to ensure availability, performance, and information security.
• Manage and support communication systems, including VoIP services, internal extensions, relocation, and expansion of telephone points.
• Monitor and maintain software licenses, domains, hosting services, antivirus solutions, and other IT subscriptions used across the Institute.

2. IT Support & Digital Services

• Provide timely IT support to users, including installation, troubleshooting, repair, and maintenance of hardware, software, and related systems.
• Deliver user training and guidance on systems, applications, and digital tools to promote effective and appropriate use of technology.
• Recommend improvements to IT systems and working processes to enhance operational efficiency, user experience, and cost effectiveness.
• Support the development and improvement of digital systems and solutions that contribute to TIJ’s transformation toward a more agile and connected digital organization.

3. IT Projects & Continuous Improvement

• Coordinate and implement assigned IT projects to ensure successful delivery in accordance with agreed objectives, timelines, and requirements.
• Work collaboratively with internal teams and external service providers to support the development, implementation, and improvement of IT systems and services.
• Monitor emerging technologies, IT trends, relevant laws, regulations, and cybersecurity developments, and recommend appropriate applications for the Institute.
• Continuously identify opportunities to improve IT operations, system reliability, security, and service quality.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, Computer Engineering, or other related fields.
• 3–5 years of relevant experience in information technology, IT support, infrastructure, systems administration, or related areas.
• Knowledge and practical experience in computer hardware, operating systems, networks, servers, data backup, firewalls, and IT security.
• Experience in troubleshooting and providing end-user technical support.
• Good analytical, problem-solving, communication, and service-oriented skills.
• Ability to work effectively with users, internal teams, and external IT service providers.

Why Join TIJ?

• Comprehensive Healthcare Benefits – Medical allowance and group health insurance
• Hybrid Workplace – Flexible work arrangements combining on-site and remote working
• Modern Workplace – Modern office and co-working spaces designed for collaboration
• Wellness Facilities – On-site fitness facilities and badminton court
• Convenient Location – Easy access to the MRT Pink Line and SRT Red Line
• Pet-Friendly Workplace – A welcoming environment for pet lovers

We welcome talented individuals to join TIJ. Submit your CV through this posting, and we may contact you if your profile matches a current or future opportunity.