IT Officer

Job Location: Avani Quy Nhon Resort & Spa

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

The IT Officer provides day-to-day technical support to hotel team members and guests, ensuring the smooth operation of IT systems, network infrastructure, and guest technology services. The role also supports preventive maintenance, IT security, asset management, and continuous improvement initiatives.

Key Responsibilities

• Provide first-line IT support for hardware, software, network, and end-user issues.
• Support guest technology services, including Internet, IPTV, meeting room technology, and hotel digital platforms.
• Monitor and troubleshoot network connectivity, Wi-Fi, LAN/WAN, and related infrastructure.
• Maintain IT asset records, equipment inventory, and technical documentation.
• Perform preventive maintenance, system updates, backups, and endpoint security checks.
• Coordinate with vendors for maintenance and technical support when required.
• Maintain IT documentation and recommend service improvements.
• Participate in IT projects and other assignments as directed by the IT Manager.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in IT support or helpdesk; hospitality experience is an advantage.
• Good knowledge of Windows, Microsoft 365, networking fundamentals, and IT troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Good communication in both Vietnamese and English.

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